Privacy Policy

Last updated: 2025

Who we are

iMEND, Mobile Repair & Certified Devices
Address: 4 Richmond Road, Drumcondra, Dublin 3, D03 FX52
Phone: 085 200 1155 / 01 515 4957
Email: mobile@imend.ie

Information we collect

Name, phone number, email
Device details: model, IMEI, issue
Repair and diagnostic information
Purchase and payment details
Website analytics (IP address, cookies, browser type)
Messages from forms, WhatsApp, email or phone

We do not access personal phone data unless requested for backup or transfer.

How we use your information

To process repairs and orders
To contact you regarding your device
To provide quotes and support
To fulfil purchases of devices and accessories
To issue receipts, invoices and warranty documentation
For website performance, analytics and security
To meet legal and regulatory requirements

Legal basis for processing (GDPR)

Contract
Consent
Legal obligation
Legitimate interest

Data storage & security

Encrypted systems
Password-protected databases
Restricted staff access
Secure on-site storage
Professional antivirus and monitoring

Sharing your information

Shared only with:

Payment processors (Stripe, Revolut, bank terminals)
Delivery couriers
Accounting and financial compliance partners
Website hosting and security providers

We never sell or share your data with advertisers.

Device data & security

We never access photos, messages or personal files
A passcode is requested only with permission for testing
No-passcode repairs are available with testing limitations

Cookies & tracking

Used for:

Analytics
Website performance
Security
User experience enhancement

Cookies may be disabled through browser settings. See the Cookies Policy.

Your rights under GDPR

Access your data
Correct or update information
Request deletion where legally possible
Withdraw consent
Object to processing
Request a data copy (portability)

All requests: mobile@imend.ie

Data retention

Repair records: 12–24 months
Warranty documents: up to the warranty period
Invoices: 6 years (required by law)
Analytics: 12 months

Devices not collected within 60 days may be recycled.

Third-party links

External sites (Google Reviews, Adverts.ie, DoneDeal.ie) have their own privacy policies.

Policy updates

This policy may be updated for legal, technical or operational reasons.

Contact us

mobile@imend.ie
085 200 1155
iMEND, 4 Richmond Road, Drumcondra, Dublin 3