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Your rights
Your right to repair, in Ireland
What the EU repair directive actually says, what the deadline was, and what it means for the phone in your pocket.
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There is a real law, and it has a number
Directive (EU) 2024/1799 was adopted on 13 June 2024. Its full title is "on common rules promoting the repair of goods", and it is the piece of law people mean when they say right to repair.
It is not a vague direction of travel. It amends the existing consumer sales rules, it obliges manufacturers to repair certain goods, and it sets out what a repairer has to tell you before you commit.
Member states were required to bring it into force by 31 July 2026. That date has passed, which means Ireland should already be operating under it rather than waiting for it.
The four things in it that affect you
- A standard quote. The directive introduces a European Repair Information Form, so a repair quote comes in a comparable shape rather than each shop describing the job its own way.
- An obligation on manufacturers. Where a product falls under EU repairability rules, the manufacturer has to repair it rather than only offering a replacement.
- A place to find a repairer. The directive provides for a European online platform for finding repair services.
- A longer guarantee if you choose repair. Where repair is chosen as the remedy under a guarantee, the guarantee is extended by twelve months.
What it does not do
It does not make repair free, and it does not oblige anybody to repair a device that is beyond repair. A phone that has been in salt water for a week is still a phone that has been in salt water for a week.
It does not override the warranty on work an independent shop has already done, ours included. Our 360-day warranty covers the part we fitted and the workmanship, and it sits alongside your statutory rights rather than replacing them.
It does not stop a manufacturer pairing a part to a device. Software pairing is why a replacement screen or battery can show a notice in settings even when the repair is sound, and that is a separate argument still being had.
Where we stand on it
We are an independent shop, so the directive is broadly good for us and we are not going to pretend otherwise. It is also good for you, which is the part that matters.
The practical version, on this bench: you get the price before anything is opened, you get told which part is going in, and you get told when a repair is not worth doing. None of that is new here and none of it needed a law. But it is easier to hold a shop to it when it is written down.
Asked all the time
Common questions.
The directive was adopted on 13 June 2024 and member states were required to bring it into force by 31 July 2026. That deadline has passed, so the obligations should be in effect. Ireland transposes EU directives through domestic regulations, so the exact instrument to point at is a question for a solicitor rather than a repair shop.
Not retrospectively. It pushes manufacturers toward products that can be opened, diagnosed and fixed, and it obliges repair where a product falls under EU repairability rules. It does not change a phone you already own.
Having a device repaired independently does not automatically void your statutory rights. A manufacturer can decline to cover damage caused by a bad repair, which is a different thing from voiding everything. If your device is inside its manufacturer warranty and the fault is a defect rather than damage, it is usually worth going to them first, and we will tell you that.
A standard format for a repair quote, so what one shop calls a screen repair and what another calls a display assembly replacement can be compared properly. In practice you should be able to see the price, what is being replaced, and how long it takes, before you agree to anything.
Source: Directive (EU) 2024/1799, 13 June 2024, via EUR-Lex: https://eur-lex.europa.eu/eli/dir/2024/1799/oj
iMEND is an independent repair service. Brand and model names are used only to describe the devices we repair. We are not affiliated with, endorsed by or an authorised service provider for any manufacturer.
Why bring it here
An independent workshop, not a kiosk.
We are a dedicated repair bench in Dublin 3. That means we take on work authorised channels turn away, and we tell you honestly when something is not worth fixing.
Parts that last
Genuine or OEM-grade components chosen for your model. We tell you which is going in before we start.
Your data stays yours
Hardware-only repairs. We never read, copy or move anything on your device.
No fix, no fee
If we cannot repair it, there is nothing to pay. No diagnostic fee, no handling charge.
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