Walk in
- 4 Richmond Road, Drumcondra, Dublin 3
- No appointment needed during opening hours
- Same-day service on most phones, depending on device health
Parts
The parts we use, and why.
A part is only right if it suits the device and the person carrying it. Here is what we fit, what each tier actually means, and where the differences show up six months later.
Mon to Sat 10 to 6
360-day warranty
Most phone repairs in 15 to 45 minutes
No fix, no fee
Data-safe repairs
Three tiers, named before you agree.
Genuine parts come from the manufacturer, in the manufacturer's packaging, and on an iPhone they keep True Tone and the battery health readout working without a warning in Settings. On a Galaxy they are Samsung service parts, which is what the original screen was. They cost the most and on some models they are the only sensible answer.
Service parts are pulled from the same production line but sold through the repair channel rather than in a retail box. On several models there is no measurable difference in the panel itself. Where that is true we will say so, because it is usually thirty to sixty euro cheaper for the same glass.
Premium aftermarket is a real tier and not a polite word for cheap. It means a panel made to the original specification by a manufacturer who is not Apple or Samsung, tested for colour, brightness and touch response before it goes in a phone. On a four-year-old handset that is going to a teenager it is frequently the right call.
Where the difference actually shows.
On screens it is three things: how the panel handles brightness at the low end, whether the touch layer keeps up with fast typing, and how the oleophobic coating wears. A poor panel looks identical on day one and grubby by month three, because the coating is the part nobody tests.
On batteries it is cycle count and how honestly the cell is rated. A cell sold as 3,300mAh that actually holds 2,900 will show full health on day one and drop off a cliff at eight months. We fit cells that hold their rating, which is why we will not quote the cheapest number in Dublin on a battery.
On charging ports and cameras the tier matters less, because the part is a flex assembly rather than a tuned component. That is where we will tell you to take the cheaper option and put the difference towards a case.
What we will not put in a phone.
Refurbished screens, which are original glass bonded onto a recovered panel. They are common in this trade and they are cheap, and the failure mode is that the bond fails at the edge in a warm car and the touch layer starts registering presses nobody made.
Cells with no cycle data. If a supplier cannot tell us how a battery was stored and what it tested at, the honest answer is that nobody knows what it will do in your pocket.
Anything that means turning off a safety feature to make it work. If a part needs Face ID or the battery health readout disabled to stop a warning appearing, the part is wrong, not the phone.
What every tier is backed by.
The same 360-day warranty, on the part and on the workmanship, whichever tier you choose. A cheaper part does not buy you a shorter guarantee here, because if we did not think it would last we would not have offered it.
A firm price before any work starts. The tier is a conversation at the counter, not a line you discover on the receipt, and the price for each is on the table before you decide.
And no fix, no fee. If we cannot repair it you pay nothing at all, including for the diagnostic. That is easier to promise when you are honest about parts, because most of what goes wrong after a repair goes wrong because of the part.
Asked all the time
Asked all the time.
Yes, where the model calls for it and where you want it. On iPhone that means genuine Apple parts that keep True Tone and the battery health readout. On Galaxy it means original Samsung service parts. We also fit service and premium aftermarket tiers, and we name which one you are getting before you agree.
A panel made to the original specification by a manufacturer other than Apple or Samsung, tested for colour, brightness and touch before it is fitted. It is a real tier in this trade, not a polite word for cheap, and on an older handset it is often the sensible choice.
No. Face ID lives in the front sensor array, not in the panel, and that array is transferred from your original screen. If a repair would disable Face ID we would tell you before starting, and we do not do repairs that need a safety feature turned off.
Because we fit cells that hold their rated capacity and come with cycle data. A cell rated at 3,300mAh that actually holds 2,900 shows perfect health on day one and falls off at eight months, and the second repair costs you more than the first saving.
No. Every tier carries the same 360-day warranty on the part and the workmanship. If we did not think a part would last we would not offer it.
Original glass bonded onto a recovered panel. They are cheap and they are everywhere. The bond tends to fail at the edge in heat, and then the touch layer starts registering presses nobody made, which is a worse problem than the crack you came in with.
We would rather you did not, and if you do we can only warrant our workmanship, not the part. Most of what fails after a repair fails because of the part, so a warranty that excludes it is not worth much to either of us.
On a current flagship, genuine or service. On anything from about four years back, premium aftermarket, and the difference towards a case with a raised lip. That is the honest answer and it is the one we give at the counter.
On some iPhone models Apple shows a parts and service message for non-genuine screens and batteries. It does not affect how the phone works. We tell you before the repair whether the part we are fitting will show it, so it is never a surprise.
For common iPhone and Galaxy screens and batteries, usually yes, which is how most repairs are done in 15 to 45 minutes while you wait. For older or less common models we order in, and we will tell you the day rather than guess.
Two ways in
Walk in, or we collect it.
Collection and return
- Door to door across Dublin, Monday to Friday
- Usually 2 to 4 working days
- Tracked, with the same 360-day warranty
Bring it in and we will have a look.
Free diagnostic, a firm price before any work, and a 360-day warranty on every completed repair.
Book a repair 24/7 · No fix, no fee · 360-day warranty · Free diagnostic