Book a Repair

Shipping Policy

This Shipping Policy explains customer options, courier liability and delivery terms for parcels sent to and from iMEND.

1. Shipping overview

iMEND offers delivery within Ireland for repairs, certified devices and accessories. Our door-to-door collection and return service for repairs runs Monday to Friday within Dublin; parcel shipping by courier is available more widely under the terms below.

Customers may choose between:

  • Standard shipping (non-insured)
  • Insured shipping (up to €1,800 coverage)

iMEND will follow the customer's chosen shipping option exactly as instructed.

Once a parcel is handed over to the courier (An Post or DPD), iMEND is no longer responsible for loss, delay, theft or damage. Responsibility transfers fully to the courier and/or the customer, depending on the chosen shipping method.

2. Courier partners

iMEND ships using the following carriers:

  • An Post
  • DPD Ireland

All parcels include a tracking number. Tracking proves iMEND fulfilled its shipping obligation.

3. Shipping options

3.1 Standard shipping (non-insured)

  • Lower cost
  • Tracking provided
  • No insurance
  • No compensation available if a parcel is lost, stolen, delayed or damaged
  • iMEND is not liable for any loss or courier issue under this option

3.2 Insured shipping (recommended)

  • Tracking included
  • Insurance available up to €1,800
  • Customer must request insured shipping at time of booking
  • The courier (DPD or An Post) is fully responsible for any compensation
  • iMEND assists by providing tracking and proof of postage only

4. Liability & responsibility

4.1 iMEND liability ends when a parcel is handed to the courier

Once iMEND gives the parcel to the courier, responsibility transfers to the courier. iMEND is not liable for:

  • Lost, delayed, damaged, stolen or mis-delivered parcels
  • Courier strikes, delays or operational issues
  • Weather, road closures or force majeure factors
  • Failed delivery attempts
  • Incorrect address provided by the customer

This applies to both non-insured and insured shipping.

4.2 Courier liability

If a parcel is lost or damaged, the courier (An Post or DPD) is the only party that can investigate, approve claims and issue compensation. iMEND cannot guarantee or influence the outcome of any courier claim.

5. Lost or delayed parcels

If a parcel is lost, delayed or missing:

  • The customer must contact the courier directly
  • iMEND will provide tracking details and proof of postage
  • iMEND cannot refund or replace items lost by the courier
  • Compensation, if any, is issued only by An Post / DPD
  • Claims cannot be made against iMEND under any circumstances

This applies equally to repairs, devices and accessories.

6. Damaged parcels

If a parcel arrives damaged:

  • Photograph the packaging and item immediately
  • Do not throw away the packaging
  • Report the damage to the courier within their required timeframe
  • iMEND will assist with documents if needed
  • iMEND is not responsible for damage caused during transit

Only the courier may approve a damage claim.

7. Customer responsibilities

To ensure successful delivery, the customer must:

  • Provide accurate and complete delivery details
  • Ensure someone is available to receive the parcel
  • Track the parcel using the courier link
  • Contact the courier directly regarding delays or failed delivery attempts

If the address is incorrect or undeliverable, the courier may return the parcel, additional fees may apply, and iMEND is not liable for these costs.

8. Return shipping

For returns or warranty assessments:

  • The customer is responsible for shipping the device to iMEND
  • iMEND is not responsible for inbound parcels lost or damaged in transit
  • Insured shipping is strongly recommended

Outbound shipping from iMEND to the customer after repair follows this same Shipping Policy.

9. Refused, missed or failed deliveries

If the customer refuses delivery, misses the delivery, or the courier fails after multiple attempts:

  • The parcel may be returned to iMEND
  • Additional shipping fees may apply
  • iMEND is not liable for delays caused by missed deliveries

10. Tracking information

Every parcel shipped by iMEND includes tracking. Tracking details are provided to customers by email or text. Tracking is proof that iMEND fulfilled its duty of dispatching the parcel.

11. Contact information

iMEND, Dublin Mobile Phone Repair & Certified Device Centre
4 Richmond Road, Drumcondra, Dublin 3, D03 FX52
Phone: 085 200 1155 / 01 515 4957
Email: mobile@imend.ie

12. Legal & final notes

  • iMEND is not liable for courier loss, damage, theft or delays.
  • All claims must be made directly with the courier.
  • Insurance is optional and chosen by the customer.
  • iMEND's responsibility ends once the parcel is handed over and tracking is issued.
  • Nothing in this policy affects your statutory rights under Irish or EU consumer law.