Terms & Conditions
By using iMEND services, you agree to the following terms.
Repairs & diagnostics
- Diagnostics are free unless otherwise stated.
- Repair times are estimates and may vary depending on parts availability.
- Some repairs may void the manufacturer warranty (common industry standard).
Parts quality
- We offer Premium Grade A (OEM-equivalent) and Value third-party options.
- The customer chooses the part type before the repair.
Warranty
Repair warranties are governed by our Warranty Policy, which forms part of these Terms. It states the warranty period, what is covered, what is excluded and how to make a claim.
These Terms deliberately do not restate the warranty period. Two documents stating it separately is how they come to disagree, and the Warranty Policy is the one that governs.
Device liability
iMEND is not responsible for:
- Pre-existing damage
- Data loss (customers must back up their data)
- Hidden motherboard faults that surface during repair
Certified devices
All certified phones include a warranty. The warranty excludes accidental damage after purchase.
Payments & refunds
- Payment is required upon completion
- Refunds follow the iMEND returns policy
- Special orders may require deposits
Governing law
These terms follow Irish consumer law.