Console powers on but no picture
Almost always the HDMI port, and almost always worth repairing rather than replacing.
Mon to Sat 10 to 6
What causes it
- A damaged HDMI port, which is the overwhelming majority
- Bent pins inside the port from a cable at an angle
- A failed cable or a television input, which costs nothing to rule out
- In rarer cases the HDMI encoder chip on the board
What to do right now
- Try a different cable and a different input on the television
- Try the console on another television if you can
- Look inside the port for bent or missing pins
- Stop plugging cables in once you suspect the port, because each attempt makes it worse
What you are seeing.
The same complaint covers several different faults. Find the line that matches and you have already narrowed it down.
- The console powers on but the TV shows nothingStart with the cable and the input. Both are free to rule out.
- It works on one TV and not anotherThat points at the cable or the TV rather than the console.
- The picture cuts out during playOften heat rather than the port. A console that has never been cleaned runs hot and protects itself.
- The HDMI port looks bent or looseA physical port fault. This is board-level work with hot air rather than a plug-in part.
- It was working until the cable was pulled out at an angleThe classic way an HDMI port is damaged, and the most common console repair we do.
- There is a picture but it flickers or drops outCould be the port, the cable or the TV. Worth testing all three before anything is opened.
Work out which one it is.
Two of the causes here cost nothing to rule out, and the third is board-level work, so it is worth being sure.
If none of these is clearly yours, that is what the free diagnostic is for. It costs nothing and it is the step that stops people paying for the wrong repair.
What we check at the bench.
- Whether the console outputs a signal at all
- The port and its pads under a microscope
- The encoder chip if the port turns out to be sound
- That the drive and your saved games are unaffected, which they normally are
What it costs.
An HDMI port replacement is priced on the console's repair page. A clean and repaste, where that is the actual problem, is considerably less.
Whatever it turns out to be, you get the price before anything is opened, and there is no fee if we cannot fix it. Every completed repair carries a 360-day warranty on the part we fitted and the work we did.
Common questions.
Almost always. It is a fraction of a replacement console and it is a repair with a very high success rate.
No. The storage is not touched by a port repair.
Same day to next day. It is soldering work rather than a part swap, so it is booked in rather than done at the counter.
Mostly yes. Do not leave the cable under tension, and do not move the console with the cable in.
A damaged HDMI port, which is the overwhelming majority. Bent pins inside the port from a cable at an angle
HDMI Port Repair starts from €116 depending on the model. No fix, no fee, so if we cannot repair it you pay nothing.
Very often, especially if the cable and the TV input are known good, or if the port feels loose. The port is soldered to the board, so replacing it is microsoldering work under a microscope rather than a parts swap.
Stop plugging cables in. Each attempt bends them further and can lift the pads off the board, which turns a routine port replacement into a much bigger repair. Bring it in as it is.
That depends on what the device is worth and what the repair costs, and we will tell you honestly when the sums do not work. Turning away a job we could have charged for is the reason people come back.
Saturday 10am to 5pm, Monday to Friday 9am to 6pm, closed Sunday. No appointment needed on any of those days.
Yes, and it is worth saying so at the counter, because a previous repair changes where we look first. Bring any screws or parts you were given back.
Yes, anywhere in Dublin, Monday to Friday. Tell us where you are and we arrange a time. Outside Dublin we are not set up for collection, so the device would need to come to the shop.
Customer reviews
Very good customer service very good products I recommend
Went in to get my phone fixed last week, great service, friendly staff
Excellent service, really clear explanation and itemised breakdown of the costs. Friendly and helpful staff. Highly recommend.
Hi, iMend, Drumcondra just fixed my phone ringer for free! I left this review to thank the staff member for being so kind. Excellent shop on the corner of Richmond Road and Drumcondra Road.
Greate communication and very easy to deal with. Very happy with my new phone, thank you Imend, best phone shop in Dublin highly recommended..
This mobile shop is really excellent incustomer service and friendliness top men here..
Console powers on but no picture? Bring it in.
Free diagnostic, a firm price before any work, and a 360-day warranty on every completed repair.
Book a repair 24/7 · No fix, no fee · 360-day warranty · Free diagnostic