Google Pixel: dropped it in water
Pixels seal reasonably well but the speaker and port openings are the way in. If it went in salt water, rinse it in fresh water before it dries rather than leaving the salt concentrated on the board.
Mon to Sat 10 to 6
What causes it
- Current flowing through a wet board, which is what actually kills devices
- Corrosion, which starts within hours and continues for weeks
- Residue from anything that was not clean water, which keeps attracting moisture
- Charging while wet, which is the single most damaging thing people do
What to do right now
- Turn it off and leave it off. Do not check whether it still works
- Do not charge it and do not plug it into anything at all
- Take the SIM tray out if it has one, and dry the outside
- Do not put it in rice. It does nothing useful and it costs you time
- Bring it in the same day if you possibly can
What we check at the bench.
- The board under a microscope for corrosion and residue
- Which rails are shorted, before anything is powered up
- Whether the battery has been compromised
- What can be recovered if the device itself is beyond economic repair
Common questions.
Current flowing through a wet board, which is what actually kills devices. Corrosion, which starts within hours and continues for weeks
Water Damage Treatment starts from €25 depending on the model. No fix, no fee, so if we cannot repair it you pay nothing.
Turn it off and leave it off. Do not charge it, do not plug it into anything and do not press the buttons to see if it still works. Dry the outside, and if it has a removable tray take the SIM out. Then bring it in as soon as you can. Every hour it sits wet, corrosion spreads further across the board.
No. Rice pulls a little moisture from the air around the device and none from inside it, and it leaves starch dust in the ports. Meanwhile the liquid is still on the board corroding it. Rice is the reason a lot of devices that could have been saved arrive here too late.
Often, and it depends far more on what the liquid was and how long it sat than on how wet it got. We open the device, remove the board and clean it properly, then work through what is still faulty. Clean water caught early is usually recoverable. Salt water, coffee and anything sugary are much harder because they keep eating the board after they dry.
Yes. Corrosion carries on under the shields where you cannot see it, and devices that work perfectly for two weeks then die are the single most common water damage story we hear. A clean now is far cheaper than data recovery later.
We quote after we have opened it and seen the board, because there is no honest number before that. The diagnostic is free and if we cannot bring it back you pay nothing.
No. These are hardware repairs and we do not open, copy or erase anything on the device. Back it up first anyway, because any device that already has a fault can fail further while it is being worked on.
Walk in. We are at 4 Richmond Road, Drumcondra, Dublin 3, open Monday to Friday 9am to 6pm and Saturday 10am to 5pm. Closed Sunday. You can also book online and we will confirm a slot, or ask us to collect the device anywhere in Dublin, Monday to Friday.
Yes, and it is worth saying so at the counter, because a previous repair changes where we look first. Bring any screws or parts you were given back.
Saturday 10am to 5pm, Monday to Friday 9am to 6pm, closed Sunday. No appointment needed on any of those days.
No. The diagnostic is free whether you go ahead with the repair or not, and that is true for the quick check at the counter and the longer one on the bench.
Customer reviews
Great service, same day pixel 6a fix
Highly recommend! Great service
Went in to get my phone fixed last week, great service, friendly staff
Excellent service, really clear explanation and itemised breakdown of the costs. Friendly and helpful staff. Highly recommend.
Excellent staff helpful solved my phone problem just in few minutes at iMend drumcondra branch. Very professional phone repair shop in Dublin 3 highly skilled and experienced repair well recommended mobile phone shop
This shop is fantastic! Even supplied a loan phone for free while they repaired mine. Very reasonable price and fast too. Also sell new, used and refurb phones with all the gear. Life savers!!
Dropped it in water? Bring it in.
Free diagnostic, a firm price before any work, and a 360-day warranty on every completed repair.
Book a repair 24/7 · No fix, no fee · 360-day warranty · Free diagnostic