Samsung: dropped it in water
Galaxy phones are sealed well enough that liquid often takes a while to reach the board, which makes the first hour genuinely valuable. Bring it in wet rather than waiting to see what happens.
Mon to Sat 10 to 6
What causes it
- Current flowing through a wet board, which is what actually kills devices
- Corrosion, which starts within hours and continues for weeks
- Residue from anything that was not clean water, which keeps attracting moisture
- Charging while wet, which is the single most damaging thing people do
What to do right now
- Turn it off and leave it off. Do not check whether it still works
- Do not charge it and do not plug it into anything at all
- Take the SIM tray out if it has one, and dry the outside
- Do not put it in rice. It does nothing useful and it costs you time
- Bring it in the same day if you possibly can
What we check at the bench.
- The board under a microscope for corrosion and residue
- Which rails are shorted, before anything is powered up
- Whether the battery has been compromised
- What can be recovered if the device itself is beyond economic repair
Common questions.
Current flowing through a wet board, which is what actually kills devices. Corrosion, which starts within hours and continues for weeks
Water Damage Treatment starts from €25 depending on the model. No fix, no fee, so if we cannot repair it you pay nothing.
Turn it off and leave it off. Do not charge it, do not plug it into anything and do not press the buttons to see if it still works. Dry the outside, and if it has a removable tray take the SIM out. Then bring it in as soon as you can. Every hour it sits wet, corrosion spreads further across the board.
No. Rice pulls a little moisture from the air around the device and none from inside it, and it leaves starch dust in the ports. Meanwhile the liquid is still on the board corroding it. Rice is the reason a lot of devices that could have been saved arrive here too late.
Often, and it depends far more on what the liquid was and how long it sat than on how wet it got. We open the device, remove the board and clean it properly, then work through what is still faulty. Clean water caught early is usually recoverable. Salt water, coffee and anything sugary are much harder because they keep eating the board after they dry.
Yes. Corrosion carries on under the shields where you cannot see it, and devices that work perfectly for two weeks then die are the single most common water damage story we hear. A clean now is far cheaper than data recovery later.
We quote after we have opened it and seen the board, because there is no honest number before that. The diagnostic is free and if we cannot bring it back you pay nothing.
Yes, with collection across Dublin, an invoice rather than a counter payment, and a single contact rather than a queue. There is a page for that with the details.
Yes, anywhere in Dublin, Monday to Friday. Tell us where you are and we arrange a time. Outside Dublin we are not set up for collection, so the device would need to come to the shop.
On models where the reader is under the display it is part of the screen assembly, so it is replaced with it and calibrated afterwards. We test it before handing the phone back. On models with a side-mounted reader it is untouched.
You pay nothing. No fix, no fee covers the diagnostic and the handling, so the only time you pay is when the device comes back working. If a repair turns out to cost more than the device is worth, we tell you that instead of doing it.
Usually. A phone that shows nothing is often a phone whose screen is dead rather than a phone that is dead, and the two look identical from the outside. Finding out which is free.
Customer reviews
Excellent customer service bought my samsung A54 best price in dublin.
As I'm a lawyer, I need a reliable phone. For me, it's an office extension in my pocket. I decided to buy a Samsung S23 Ultra. I live in Drumcondra so being aware of their excellent reputation locally, I visited iMend last week. The manager and assistant could not have been more helpful. I bought the phone and it exceeds my expectations. On checking, the price was the lowest in Dublin. Anyone who needs a phone or a small electronic product will be well looked after by iMend. Great people to deal with!
Very good customer service very good products I recommend
The staff are very good and helpful at imend phone repair shop in Drumcondra.
Excellent service and the staff were so friendly and helpful. My sons Nintendo controller broke and they went above and beyond to fix it. Would definitely go back.
Excellent service pleasure to deal with this is my 3rd time purchasing a phone from them.
Dropped it in water? Bring it in.
Free diagnostic, a firm price before any work, and a 360-day warranty on every completed repair.
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