Samsung: screen is black but the phone is still on

The display panel has failed while the rest of the device carries on. A display connector shaken loose by a drop, which looks identical from outside

Screen Repair starts from €70 depending on the model. No fix, no fee, so if we cannot repair it you pay nothing.

Samsung bonds the OLED panel to the frame and supplies it as one assembly, so a screen repair replaces more of the phone than the equivalent iPhone job. It is also why the finish is as good as factory when it is done.

That is OLED burn-in, from a static image left on screen over a long period. It cannot be undone in software and it is not covered by warranty, but replacing the panel clears it completely.

We use genuine Apple and Samsung service parts where they are available, and premium aftermarket panels where they are not. We tell you which one is going in your device before we start, and the price reflects it.

Usually not. On almost every modern phone the glass, the touch layer and the display are bonded into one assembly, so the whole part is replaced even when only the glass is broken. Separating them is possible on some models but costs more in labour than the assembly saves.

Yes. We test touch across the whole panel, plus brightness, the sensors and the front camera cutout, before the device goes back to you. If anything reads differently we refit it rather than hand it over.

It is worth it. A tempered glass protector takes the first impact and costs a fraction of a second screen repair. We fit one while you wait if you want it.

On almost every modern phone, no. The glass, the touch layer and the display are bonded into one assembly at the factory, so the whole assembly is what gets replaced. Anyone offering to change only the glass is either separating and rebonding it, which fails, or talking about a different device.

It is not urgent, but a crack lets dust and moisture into the panel and it spreads. The repair does not get harder, it just becomes a repair you did not choose the timing of. Touch failing suddenly is the usual way people find out.

Almost always yes. Lines, blotches and a screen that is half black are panel failures rather than board failures, and a screen replacement fixes them. We check before quoting, because occasionally it is the connector rather than the panel.

It should be indistinguishable, and we test touch across the whole panel before handing it back rather than just the middle. Edge response is where a poorly fitted screen shows itself, so that is where we check hardest.