Tell us what it is doing
Book online in about two minutes, or walk in without an appointment. Describe the symptom rather than the repair, it is more useful to us.
Galaxy S21 dead device diagnostic in Dublin
A phone that shows nothing and responds to nothing, diagnosed properly before any part is ordered.
PriceAfter free diagnosticWe confirm the exact price before any work begins. If we cannot fix it, you pay nothing.
Mon to Sat 10 to 6
4,017+ reviews on Google, DoneDeal, Adverts.ie and Trustpilot
The Galaxy S21 arrived in 2021, with a 6.2 inch Dynamic AMOLED 2X display and the Exynos 2100 chip. Charging is over USB-C and it unlocks with an ultrasonic fingerprint reader under the display. It is rated IP68. The camera housing wraps into the corner of the frame, and the back is a composite Samsung calls Glasstic rather than glass. That composite back is the quickest way to tell an S21 from an S21+. The one sold in Ireland is SM-G991B.
360-day warranty
Most phone repairs in 15 to 45 minutes
No fix, no fee
Data-safe repairs
What this fixes
What a dead device diagnostic actually fixes.
- It shows the logo and restarts, over and overA boot loop. Software, storage or board, and they are not the same repair.
- It only works while plugged inAlmost always the battery, and one of the easier outcomes.
- It got hot and then diedWorth mentioning. Heat before failure narrows down where to look considerably.
- It vibrates but nothing appearsThe device is running. That points at the display or its connector rather than the power side.
- It works only with the charger connectedThe battery is finished, and that is the cheapest of the possible causes.
- It died and will not respond to any button combinationCould be the battery, the port or the board. Guessing here is what costs people money.
Before you spend anything
Is it definitely a power fault?
A dead phone is the one case where guessing is expensive, because every possible cause has a different price.
IfIt works only while plugged into power
That is the battery, and it is the cheapest thing this can be.
IfIt went dead after getting wet
This is a liquid damage assessment, not a dead device diagnostic. Do not charge it in the meantime.
IfIt loops on the Apple logo
That can be software rather than hardware, and software is recoverable without replacing anything. Tell us if there is data on it you need before we try anything.
IfThe battery is years old
Check that before anything else. A cell that cannot hold voltage under load produces exactly this.
IfYour data is the priority
Tell us before we start. Some routes preserve everything and some do not, and knowing your priority decides which one we try first.
If you are not sure which of these you have, that is what the free diagnostic is for. It costs nothing and it is the step that stops people paying for the wrong repair.
What parts do we fit?
Genuine Samsung service parts where they exist for the component, and premium aftermarket where they do not. You are told which one your repair uses before you agree to it, and the 360-day warranty is the same either way.
Nobody here will call a part original when it is not. If what fits your phone is premium aftermarket, you hear that word at the counter rather than reading it on a docket afterwards.
What the Free diagnostic includes
- A full diagnostic on the bench, free
- A written answer on what has failed and what it costs
- No further work until you have approved the price
- No fee at all if we cannot fix it
Nothing extra gets done and charged for without you saying yes to it. Where the diagnostic turns up a second fault, the work stops there and you hear the price before it goes any further.
A collection and return across Dublin can be added when you book. The repair price and the warranty are the same either way.
How we do it
From the counter to back in your hand.
Free diagnostic
Before a part is ordered we establish what has really gone wrong. It is free, and it is the reason people do not leave here having paid for the wrong thing.
You approve the price
You hear the number first. If it is not worth it to you, that is a perfectly good answer and it costs you nothing.
The repair is carried out
Carried out here in Drumcondra rather than sent away, by people who do this repair daily.
Bench testing
We test what we replaced and everything that sits beside it, because that is where a rushed repair shows up.
Back in your hands
Pick it up from Richmond Road or have it couriered back across Dublin. Either way it carries the 360-day warranty.
Before it goes back
What we test every time.
A repair is not finished when the part is fitted. It is finished when the things around it have been checked.
Power draw on the bench
Before the phone is switched on, because a short does more damage the moment it gets power.
Display and its connector
A phone that is running but dark is a completely different repair from a dead one.
Board inspection
Under magnification, where the answer is when everything else has been ruled out.
Boot to a recovery state
Which separates a software problem from a hardware one before anything is replaced.
Is anything on the device at risk?
This is hardware work. We do not need to go into your photos, messages or accounts to do it, and we do not.
We do need to switch the device on and use it to test the repair, so we may ask for your passcode. If you would rather not hand it over, tell us and we will show you what we cannot verify without it. Any passcode you give us goes on the paper docket and the docket gets shredded. It is never stored in our system.
Back the device up before any repair. Not because we expect to lose anything, but because a device that has already been dropped is one whose storage has already been shaken, and a backup costs nothing.
What about the water resistance?
Treat the device as no longer water resistant after any repair, including this one.
An IP rating is measured on a brand new, factory sealed device in a laboratory. It is a description of how that device left the factory, not a property it keeps. Heat, age and everyday knocks degrade the seal long before anybody opens it, which is why phones that have never been repaired still let water in.
Opening a device means cutting through adhesive. We refit with fresh adhesive, which gives you back a physical seal that keeps rain and splashes out. What we will not do is claim the original rating is restored, because there is no way for us or for any independent shop in Ireland to test that.
If the device lives near water, tell us when you book. It changes what we recommend and it is a two minute conversation rather than a surprise afterwards.
The 360-day warranty
Every completed repair is covered for 360 days on the part and the workmanship. If the display we fitted fails, or the fitting was at fault, we put it right at no charge.
What it does not cover is a new accident. A phone dropped again after the repair, fresh physical damage, liquid damage, or a fault in a part we did not touch, all sit outside it. That is the same limit any honest repair warranty has.
No fix, no fee. The diagnostic is free, and if the repair does not happen you pay nothing.
Three ways to get it to us
- Walk in to Drumcondra4 Richmond Road, Dublin 3. No appointment. Mon to Sat 10:00 to 18:00, closed Sunday. Most phone screens and batteries done in 15 to 45 minutes while you wait.
- We collect and returnDoor to door across Dublin, Monday to Friday, usually 2 to 4 working days. The repair takes the same time; the courier is the difference.
- Send it in yourselfPost it to the shop with a tracked, insured service and a note with your number. We cannot cover a parcel in transit, and that is the honest trade-off for the route existing.
Same repair price and the same 360-day warranty on all three. The only thing that changes is how the device travels.
More for this model
Other Galaxy S21 repairs.
Another model
Dead device diagnostic for other Samsung models.
Asked all the time
Galaxy S21 screen questions.
We quote it after a free diagnostic, because the price depends on what we find. No fix, no fee, so if we cannot repair it you pay nothing.
Assessed first, then quoted. If the diagnostic turns up something else, or a part has to be ordered, we tell you before you commit rather than after.
Often, and tell us that is the priority before we start. Recovering data and repairing a phone are sometimes done in a different order, and choosing wrong can cost you both.
Batteries fail suddenly more often than people expect, particularly in cold weather and particularly once they are a few years old. It is worth checking before assuming the worst.
No. It is free, you are told what has failed and what it costs, and there is no fee if we cannot fix it.
No. If it has looped or failed repeatedly, leave it off. Repeated attempts on a device that is failing under load do not help and occasionally make things worse.
Often yes, and say that is the priority before we start rather than after.
iMEND is an independent repair service. Brand and model names are used only to describe the devices we repair. We are not affiliated with, endorsed by or an authorised service provider for any manufacturer.
Why bring it here
An independent workshop, not a kiosk.
We are a dedicated repair bench in Dublin 3. That means we take on work authorised channels turn away, and we tell you honestly when something is not worth fixing.
Diagnosed, not guessed
Every device is tested before we quote, so you are not paying for a part that was never the problem.
Parts that last
Genuine or OEM-grade components chosen for your model. We tell you which is going in before we start.
Your data stays yours
Hardware-only repairs. We never read, copy or move anything on your device.
No fix, no fee
If we cannot repair it, there is nothing to pay. No diagnostic fee, no handling charge.
Trusted in Dublin
Customer reviews
Excellent customer service bought my samsung A54 best price in dublin.
As I'm a lawyer, I need a reliable phone. For me, it's an office extension in my pocket. I decided to buy a Samsung S23 Ultra. I live in Drumcondra so being aware of their excellent reputation locally, I visited iMend last week. The manager and assistant could not have been more helpful. I bought the phone and it exceeds my expectations. On checking, the price was the lowest in Dublin. Anyone who needs a phone or a small electronic product will be well looked after by iMend. Great people to deal with!
I had a great experience with the guys, they helped me get started with my new phone, they didn't push me to go for the most expensive items, they respected what I was looking for.
Imend phone repair shop near me Excellent service
I left my phone in to be repaired I received a price for repair which was very fair and was actually charged less when I collected the phone I was very pleased with the service and would highly recommend this shop
This was my second time back to Imend. Great friendly guy working there and extremely helpful. Phone was repaired very quickly and its like brand new. Only too happy to recommend Imend.
Trusted in Dublin
4,017+ five-star reviews.
Over a decade in Drumcondra. 10,000+ repairs.
Get your Galaxy S21 screen fixed today.
Walk in to Drumcondra without an appointment, or book online and we will have the part ready.
Book a repair 24/7 · No fix, no fee · 360-day warranty · Free diagnostic