Tell us what it is doing
Book online in about two minutes, or walk in without an appointment. Describe the symptom rather than the repair, it is more useful to us.
iPad (10th gen) dead device diagnostic in Dublin
A phone that shows nothing and responds to nothing, diagnosed properly before any part is ordered.
PriceAfter free diagnosticWe confirm the exact price before any work begins. If we cannot fix it, you pay nothing.
Mon to Sat 10 to 6
4,017+ reviews on Google, DoneDeal, Adverts.ie and Trustpilot
The iPad (10th gen) came out in 2022, with a 10.9 inch Liquid Retina LCD display and the A14 Bionic chip. It charges over USB-C and it unlocks with Touch ID in the top button. There is an aluminium frame. The first standard iPad with flat sides, USB-C and the front camera on the long edge. No home button. Ireland gets the A2696.
360-day warranty
Most phone repairs in 15 to 45 minutes
No fix, no fee
Data-safe repairs
What this fixes
Why people book a dead device diagnostic.
- Nothing at all on the screenNo logo, no backlight, no response to the charger.
- It vibrates or chimes but stays darkThe phone is running. That is a very different and usually cheaper problem than a dead one.
- It shows the logo and restarts, over and overA boot loop. Software, storage or board, and they are not the same repair.
- It vibrates but nothing appearsThe device is running. That points at the display or its connector rather than the power side.
- It works only with the charger connectedThe battery is finished, and that is the cheapest of the possible causes.
- It stopped after an updateMore likely software than hardware, and usually the most recoverable outcome.
Before you spend anything
Is it definitely a power fault?
A dead phone is the one case where guessing is expensive, because every possible cause has a different price.
IfIt vibrates, chimes or connects to CarPlay but the screen is black
The phone is alive and you cannot see it. That is a display, a connector or a backlight fault, and it is a far better outcome than a dead board.
IfIt went dead after a drop
Something is disconnected or cracked inside. Usually recoverable, and worth telling us it was dropped.
IfIt loops on the Apple logo
That can be software rather than hardware, and software is recoverable without replacing anything. Tell us if there is data on it you need before we try anything.
IfIt went in water first
Liquid damage takes priority. Do not charge it and do not keep trying to power it on.
IfIt was dropped just before
That changes where we look first, so say it at the counter.
If you are not sure which of these you have, that is what the free diagnostic is for. It costs nothing and it is the step that stops people paying for the wrong repair.
What parts do we fit?
Two tiers, and you choose knowing which is which: a genuine Apple service part where one is made for this component, or premium aftermarket where none is. The warranty is 360 days on either.
The words genuine and Apple certified mean something specific and we only use them when they are true of the part in front of us. Anything else is described as premium aftermarket, plainly.
What the Free diagnostic includes
- A full diagnostic on the bench, free
- A written answer on what has failed and what it costs
- No further work until you have approved the price
- No fee at all if we cannot fix it
You will not find work on the bill you did not agree to. If something else shows up while the tablet is open, we stop and ask rather than deciding for you.
Dublin collection and return is available on weekdays if you cannot make it in. Nothing about the price or the cover changes because the courier brought it.
How we do it
From the counter to back in your hand.
Free diagnostic
Before a part is ordered we establish what has really gone wrong. It is free, and it is the reason people do not leave here having paid for the wrong thing.
You approve the price
You get the exact figure before any work starts. Nothing else happens without asking you first.
The repair is carried out
Done at our Drumcondra bench by the technicians who do this every day.
Bench testing
The repaired function and the things around it are checked before we call you.
Back in your hands
Collected from Drumcondra, or returned to your door if we picked it up. Covered for 360 days.
Before it goes back
What we test every time.
A repair is not finished when the part is fitted. It is finished when the things around it have been checked.
Power draw on the bench
Before the phone is switched on, because a short does more damage the moment it gets power.
Battery and charging circuit
The two most common causes and the two cheapest to put right.
Charge behaviour on a known good supply
Because a failed charger and a failed device look identical from the outside.
Boot to a recovery state
Which separates a software problem from a hardware one before anything is replaced.
Will my data be safe?
This is hardware work. We do not need to go into your photos, messages or accounts to do it, and we do not.
We do need to switch the device on and use it to test the repair, so we may ask for your passcode. If you would rather not hand it over, tell us and we will show you what we cannot verify without it. Any passcode you give us goes on the paper docket and the docket gets shredded. It is never stored in our system.
Back the device up before any repair. Not because we expect to lose anything, but because a device that has already been dropped is one whose storage has already been shaken, and a backup costs nothing.
Is it still water resistant afterwards?
Treat the device as no longer water resistant after any repair, including this one.
An IP rating is measured on a brand new, factory sealed device in a laboratory. It is a description of how that device left the factory, not a property it keeps. Heat, age and everyday knocks degrade the seal long before anybody opens it, which is why phones that have never been repaired still let water in.
Opening a device means cutting through adhesive. We refit with fresh adhesive, which gives you back a physical seal that keeps rain and splashes out. What we will not do is claim the original rating is restored, because there is no way for us or for any independent shop in Ireland to test that.
If the device lives near water, tell us when you book. It changes what we recommend and it is a two minute conversation rather than a surprise afterwards.
The 360-day warranty
Every completed repair is covered for 360 days on the part and the workmanship. If the display we fitted fails, or the fitting was at fault, we put it right at no charge.
What it does not cover is a new accident. A phone dropped again after the repair, fresh physical damage, liquid damage, or a fault in a part we did not touch, all sit outside it. That is the same limit any honest repair warranty has.
No fix, no fee. The diagnostic is free, and if the repair does not happen you pay nothing.
Three ways to get it to us
- Walk in to Drumcondra4 Richmond Road, Dublin 3. No appointment. Mon to Sat 10:00 to 18:00, closed Sunday. Most phone screens and batteries done in 15 to 45 minutes while you wait.
- We collect and returnDoor to door across Dublin, Monday to Friday, usually 2 to 4 working days. The repair takes the same time; the courier is the difference.
- Send it in yourselfPost it to the shop with a tracked, insured service and a note with your number. We cannot cover a parcel in transit, and that is the honest trade-off for the route existing.
Same repair price and the same 360-day warranty on all three. The only thing that changes is how the device travels.
More for this model
Other iPad (10th gen) repairs.
Another model
Dead device diagnostic for other iPad models.
iPad Pro 13-inch (M4)After free diagnosticiPad Air 13-inchAfter free diagnosticiPad Air 11-inchAfter free diagnosticiPad Pro 12.9-inchAfter free diagnosticiPad Pro 11-inchAfter free diagnosticiPad Air (5th gen)After free diagnosticiPad (9th gen)After free diagnosticiPad Mini (6th gen)After free diagnostic
Asked all the time
iPad (10th gen) screen questions.
We quote it after a free diagnostic, because the price depends on what we find. No fix, no fee, so if we cannot repair it you pay nothing.
Assessed first, then quoted. If the diagnostic turns up something else, or a part has to be ordered, we tell you before you commit rather than after.
Usually not, which is the good news. Batteries and charging faults account for most of them, and both are ordinary repairs. The board is what we check when the cheaper answers have been ruled out.
Often, and tell us that is the priority before we start. Recovering data and repairing a phone are sometimes done in a different order, and choosing wrong can cost you both.
No. If it has looped or failed repeatedly, leave it off. Repeated attempts on a device that is failing under load do not help and occasionally make things worse.
Often yes, and say that is the priority before we start rather than after.
Usually same day. Where a fault only appears under load we sometimes have to leave it running, and we say so at the counter rather than leaving you wondering.
iMEND is an independent repair service. Brand and model names are used only to describe the devices we repair. We are not affiliated with, endorsed by or an authorised service provider for any manufacturer.
Why bring it here
An independent workshop, not a kiosk.
We are a dedicated repair bench in Dublin 3. That means we take on work authorised channels turn away, and we tell you honestly when something is not worth fixing.
Diagnosed, not guessed
Every device is tested before we quote, so you are not paying for a part that was never the problem.
Parts that last
Genuine or OEM-grade components chosen for your model. We tell you which is going in before we start.
Your data stays yours
Hardware-only repairs. We never read, copy or move anything on your device.
No fix, no fee
If we cannot repair it, there is nothing to pay. No diagnostic fee, no handling charge.
Trusted in Dublin
Customer reviews
The team are absolutely fantastic. Extremely knowledgeable and helpful. I thought my ipad was unsalvageable but now it is brand new! They took the bend out and replaced the really badly cracked screen and it works perfectly. Can't recommend imend Drumcondra enough!
Excellent service very kind staff at imend mobile repair shop drumcondra
Very good customer service very good products I recommend
The staff are very good and helpful at imend phone repair shop in Drumcondra.
Greate communication and very easy to deal with. Very happy with my new phone, thank you Imend, best phone shop in Dublin highly recommended..
Excellent repair service in Dublin well recommended shop.
Trusted in Dublin
4,017+ five-star reviews.
Over a decade in Drumcondra. 10,000+ repairs.
Get your iPad (10th gen) screen fixed today.
Walk in to Drumcondra without an appointment, or book online and we will have the part ready.
Book a repair 24/7 · No fix, no fee · 360-day warranty · Free diagnostic