Tell us what it is doing
Book online in about two minutes, or walk in without an appointment. Describe the symptom rather than the repair, it is more useful to us.
Keys not registering. Carried out at our Drumcondra workshop and bench-tested before it goes back in your hands.
Includes the part, fitting, testing and the 360-day warranty. VAT included, and confirmed with you before anything is opened.
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The MacBook Pro 16-inch (M1 Pro/Max) arrived in 2021, with a 16.2 inch Liquid Retina XDR, mini-LED display and the M1 Pro or M1 Max chip. It carries MagSafe 3, three Thunderbolt 4, HDMI, SD card and headphone and it unlocks with Touch ID in the power button. There is an aluminium frame. The largest of the 2021 redesign: the same ports and notch as the 14-inch, with a bigger XDR screen and a heavier body. A2485 is the model sold here.
Two tiers, and you choose knowing which is which: a genuine Apple service part where one is made for this component, or premium aftermarket where none is. The warranty is 360 days on either.
Nobody here will call a part original when it is not. If what fits your laptop is premium aftermarket, you hear that word at the counter rather than reading it on a docket afterwards.
No additional paid work happens without your approval. If the diagnostic finds something behind the part we are replacing, we stop, explain it and confirm the cost first.
Diagnostics from €25. A clean-up check is free.
If getting here is the problem, we collect and return across Dublin from Monday to Friday. It costs the same repair price and carries the same 360-day warranty.
Book online in about two minutes, or walk in without an appointment. Describe the symptom rather than the repair, it is more useful to us.
We confirm what has actually failed before anything is ordered or opened. It costs nothing and it is the step that stops people paying for the wrong repair.
You hear the number first. If it is not worth it to you, that is a perfectly good answer and it costs you nothing.
Carried out here in Drumcondra rather than sent away, by people who do this repair daily.
Nothing is handed back untested. The repaired part and its neighbours are all checked first.
Pick it up from Richmond Road or have it couriered back across Dublin. Either way it carries the 360-day warranty.
We are replacing a part, not reading a phone. Your photos, messages and accounts are not something this job touches.
The one place it comes up is testing. A repair is not finished until it has been used, and using a locked device means a passcode. You are welcome to withhold it, and we will tell you which checks that leaves undone rather than quietly skipping them. A passcode you do give us lives on a paper docket that gets shredded, never in a database.
Back it up first if you can. A device that has taken a knock has had its storage shaken whether or not anything looks wrong, and a backup is free insurance against the day that matters.
Treat the device as no longer water resistant after any repair, including this one.
An IP rating is measured on a brand new, factory sealed device in a laboratory. It is a description of how that device left the factory, not a property it keeps. Heat, age and everyday knocks degrade the seal long before anybody opens it, which is why phones that have never been repaired still let water in.
Opening a device means cutting through adhesive. We refit with fresh adhesive, which gives you back a physical seal that keeps rain and splashes out. What we will not do is claim the original rating is restored, because there is no way for us or for any independent shop in Ireland to test that.
If the device lives near water, tell us when you book. It changes what we recommend and it is a two minute conversation rather than a surprise afterwards.
Every completed repair is covered for 360 days on the part and the workmanship. If the display we fitted fails, or the fitting was at fault, we put it right at no charge.
What it does not cover is a new accident. A phone dropped again after the repair, fresh physical damage, liquid damage, or a fault in a part we did not touch, all sit outside it. That is the same limit any honest repair warranty has.
No fix, no fee. The diagnostic is from €25, and if the repair does not happen you pay nothing.
Same repair price and the same 360-day warranty on all three. The only thing that changes is how the device travels.
€299, including the part, the fitting, the testing and the 360-day warranty. VAT is included. You get that figure confirmed before anything is opened, and if we cannot repair the phone you pay nothing.
Usually 2 to 3 working days. If the diagnostic turns up something else, or a part has to be ordered, we tell you before you commit rather than after.
A clean-up check is free. Any other diagnostic on the MacBook Pro 16-inch (M1 Pro/Max) is from €25, and you are told the cost before it starts. No additional paid work happens without your approval.
On most MacBooks the keyboard is riveted into the top case, so replacing it means the top case assembly. It is a bigger job than it sounds and we will quote it plainly. On older models and on most Windows laptops the keyboard comes out on its own.
Bring it in without turning it on. Liquid under a keyboard runs down into the board, and the keys are usually the least of it. The sooner it is opened and cleaned, the more likely it is that the keyboard is the only thing that needs replacing.
No. These are hardware repairs and we do not open, copy or erase anything on the device. Back it up first anyway, because any device that already has a fault can fail further while it is being worked on.
Saturday 10am to 5pm, Monday to Friday 9am to 6pm, closed Sunday. No appointment needed on any of those days.
360 days on parts and workmanship. If the same fault comes back and it was not caused by new damage, we repair it again at no cost. Accidental damage, liquid damage after the repair and cracked glass are not covered.
Yes, with collection across Dublin, an invoice rather than a counter payment, and a single contact rather than a queue. There is a page for that with the details.
Yes. It makes no difference where a device came from, whether it was bought here, abroad or second hand. Bring it in.
Both. A lot of MacBook faults that are quoted as a full logic board elsewhere are a single component, and we repair at that level under a microscope. It is usually a fraction of the cost of a board swap.
For common faults on common models, yes, and the price is on the page you are reading. For anything with no clear symptom, liquid damage especially, nobody can price it honestly without opening it, so we do that for free first.
You pay nothing. No fix, no fee covers the diagnostic and the handling, so the only time you pay is when the device comes back working. If a repair turns out to cost more than the device is worth, we tell you that instead of doing it.
Card or cash at the counter when you collect. You get a firm price before any work starts.
Usually. A phone that shows nothing is often a phone whose screen is dead rather than a phone that is dead, and the two look identical from the outside. Finding out which is free.
iMEND is an independent repair service. Brand and model names are used only to describe the devices we repair. We are not affiliated with, endorsed by or an authorised service provider for any manufacturer.
We are a dedicated repair bench in Dublin 3. That means we take on work authorised channels turn away, and we tell you honestly when something is not worth fixing.
Every device is tested before we quote, so you are not paying for a part that was never the problem.
Genuine or OEM-grade components chosen for your model. We tell you which is going in before we start.
Hardware-only repairs. We never read, copy or move anything on your device.
If we cannot repair it, there is nothing to pay. Diagnostics from €25, no handling charge.
The staff are very good and helpful at imend phone repair shop in Drumcondra.
Went in to get my phone fixed last week, great service, friendly staff
Excellent customer service regular customer Will highly recommend this Imend mobile phone shop Drumcondra branch.
Very help full guys, fixed my phone very quick, I would highly recommend
Helpfull staff well recomended
This mobile shop is really excellent incustomer service and friendliness top men here..
Walk in to Drumcondra without an appointment, or book online and we will have the part ready.
Book a repair 24/7 · No fix, no fee · 360-day warranty · Diagnostic