Tell us what it is doing
Two minutes online, or straight in the door at 4 Richmond Road. The more you can say about when it started, the faster we get to the cause.
Pixel 9 Pro dead device diagnostic in Dublin
A phone that shows nothing and responds to nothing, diagnosed properly before any part is ordered.
PriceAfter free diagnosticWe confirm the exact price before any work begins. If we cannot fix it, you pay nothing.
Mon to Sat 10 to 6
4,017+ reviews on Google, DoneDeal, Adverts.ie and Trustpilot
Pixel 9 Pro, from 2024, with a 6.3 inch Super Actua LTPO OLED display and the Google Tensor G4 chip. It charges over USB-C and it unlocks with a fingerprint reader under the display. It is rated IP68. Three cameras and a matt back with a polished frame, in the smaller of the two Pro bodies.
360-day warranty
Most phone repairs in 15 to 45 minutes
No fix, no fee
Data-safe repairs
What this fixes
Why people book a dead device diagnostic.
- It vibrates or chimes but stays darkThe phone is running. That is a very different and usually cheaper problem than a dead one.
- It shows the logo and restarts, over and overA boot loop. Software, storage or board, and they are not the same repair.
- It only works while plugged inAlmost always the battery, and one of the easier outcomes.
- It got hot and then diedWorth mentioning. Heat before failure narrows down where to look considerably.
- It gets warm on the charger and never startsSomething is drawing current. Worth a diagnostic before anything else is tried.
- It died and will not respond to any button combinationCould be the battery, the port or the board. Guessing here is what costs people money.
Before you spend anything
Is it definitely a power fault?
A dead phone is the one case where guessing is expensive, because every possible cause has a different price.
IfIt vibrates, chimes or connects to CarPlay but the screen is black
The phone is alive and you cannot see it. That is a display, a connector or a backlight fault, and it is a far better outcome than a dead board.
IfIt works only while plugged into power
That is the battery, and it is the cheapest thing this can be.
IfIt went dead after getting wet
This is a liquid damage assessment, not a dead device diagnostic. Do not charge it in the meantime.
IfIt went in water first
Liquid damage takes priority. Do not charge it and do not keep trying to power it on.
IfIt was dropped just before
That changes where we look first, so say it at the counter.
If you are not sure which of these you have, that is what the free diagnostic is for. It costs nothing and it is the step that stops people paying for the wrong repair.
What parts do we fit?
Two tiers, and you choose knowing which is which: a genuine Google service part where one is made for this component, or premium aftermarket where none is. The warranty is 360 days on either.
The words genuine and Google certified mean something specific and we only use them when they are true of the part in front of us. Anything else is described as premium aftermarket, plainly.
What the Free diagnostic includes
- A full diagnostic on the bench, free
- A written answer on what has failed and what it costs
- No further work until you have approved the price
- No fee at all if we cannot fix it
Nothing extra gets done and charged for without you saying yes to it. Where the diagnostic turns up a second fault, the work stops there and you hear the price before it goes any further.
Dublin collection and return is available on weekdays if you cannot make it in. Nothing about the price or the cover changes because the courier brought it.
How we do it
From the counter to back in your hand.
Free diagnostic
Before a part is ordered we establish what has really gone wrong. It is free, and it is the reason people do not leave here having paid for the wrong thing.
You approve the price
The price is confirmed to you before anything begins, and it does not move afterwards unless you agree to something else.
The repair is carried out
It stays in the shop. The work is done on our own bench by the technicians who do it every day of the week.
Bench testing
We test what we replaced and everything that sits beside it, because that is where a rushed repair shows up.
Back in your hands
Yours again, from the counter or by courier, with 360 days of cover on the part and the work.
Before it goes back
What we test every time.
A repair is not finished when the part is fitted. It is finished when the things around it have been checked.
Battery and charging circuit
The two most common causes and the two cheapest to put right.
Display and its connector
A phone that is running but dark is a completely different repair from a dead one.
Charge behaviour on a known good supply
Because a failed charger and a failed device look identical from the outside.
Boot to a recovery state
Which separates a software problem from a hardware one before anything is replaced.
Is anything on the device at risk?
We are replacing a part, not reading a phone. Your photos, messages and accounts are not something this job touches.
The one place it comes up is testing. A repair is not finished until it has been used, and using a locked device means a passcode. You are welcome to withhold it, and we will tell you which checks that leaves undone rather than quietly skipping them. A passcode you do give us lives on a paper docket that gets shredded, never in a database.
Back it up first if you can. A device that has taken a knock has had its storage shaken whether or not anything looks wrong, and a backup is free insurance against the day that matters.
What about the water resistance?
After any repair, ours included, work on the assumption that the device is no longer water resistant.
The rating on the box was measured once, on a sealed unit, in controlled conditions. It was never a promise about the device three years later. Adhesive hardens, seals compress and a single drop can break the seal without leaving a mark you would notice.
We reseal with fresh adhesive and it does a real job: rain, splashes and a wet counter are all fine. A submerged phone is not, and we would rather say that plainly than let you find out.
If yours goes near water regularly, say so at the counter and we will tell you what the adhesive covers and what it does not.
The 360-day warranty
Every completed repair is covered for 360 days on the part and the workmanship. If the display we fitted fails, or the fitting was at fault, we put it right at no charge.
What it does not cover is a new accident. A phone dropped again after the repair, fresh physical damage, liquid damage, or a fault in a part we did not touch, all sit outside it. That is the same limit any honest repair warranty has.
No fix, no fee. The diagnostic is free, and if the repair does not happen you pay nothing.
Three ways to get it to us
- Walk in to Drumcondra4 Richmond Road, Dublin 3. No appointment. Mon to Sat 10:00 to 18:00, closed Sunday. Most phone screens and batteries done in 15 to 45 minutes while you wait.
- We collect and returnDoor to door across Dublin, Monday to Friday, usually 2 to 4 working days. The repair takes the same time; the courier is the difference.
- Send it in yourselfPost it to the shop with a tracked, insured service and a note with your number. We cannot cover a parcel in transit, and that is the honest trade-off for the route existing.
Same repair price and the same 360-day warranty on all three. The only thing that changes is how the device travels.
More for this model
Other Pixel 9 Pro repairs.
Another model
Dead device diagnostic for other Google Pixel models.
Asked all the time
Pixel 9 Pro screen questions.
We quote it after a free diagnostic, because the price depends on what we find. No fix, no fee, so if we cannot repair it you pay nothing.
Assessed first, then quoted. If the diagnostic turns up something else, or a part has to be ordered, we tell you before you commit rather than after.
Usually not, which is the good news. Batteries and charging faults account for most of them, and both are ordinary repairs. The board is what we check when the cheaper answers have been ruled out.
Often, and tell us that is the priority before we start. Recovering data and repairing a phone are sometimes done in a different order, and choosing wrong can cost you both.
Batteries fail suddenly more often than people expect, particularly in cold weather and particularly once they are a few years old. It is worth checking before assuming the worst.
No. It is free, you are told what has failed and what it costs, and there is no fee if we cannot fix it.
Usually same day. Where a fault only appears under load we sometimes have to leave it running, and we say so at the counter rather than leaving you wondering.
iMEND is an independent repair service. Brand and model names are used only to describe the devices we repair. We are not affiliated with, endorsed by or an authorised service provider for any manufacturer.
Why bring it here
An independent workshop, not a kiosk.
We are a dedicated repair bench in Dublin 3. That means we take on work authorised channels turn away, and we tell you honestly when something is not worth fixing.
Diagnosed, not guessed
Every device is tested before we quote, so you are not paying for a part that was never the problem.
Parts that last
Genuine or OEM-grade components chosen for your model. We tell you which is going in before we start.
Your data stays yours
Hardware-only repairs. We never read, copy or move anything on your device.
No fix, no fee
If we cannot repair it, there is nothing to pay. No diagnostic fee, no handling charge.
Trusted in Dublin
Customer reviews
Great service, same day pixel 6a fix
I had a great experience with the guys, they helped me get started with my new phone, they didn't push me to go for the most expensive items, they respected what I was looking for.
The staff are very good and helpful at imend phone repair shop in Drumcondra.
Help me moving my phone data great customers services at imend phone repair shop drumconda branch.
Excellent phone shop in drumcondra I have been inn few times best mobile phone repair shop in Dublin.
Excellent experience with the team in imend. My husband 50th birthday present was a phone charger and holder for your car and it wouldn't stay attached to his Audi dash. The guys in imend put two devices together to get it working. Very happy Hubbie and wife- lovely guys to work with and they even threw in a birthday charging gift.
Trusted in Dublin
4,017+ five-star reviews.
Over a decade in Drumcondra. 10,000+ repairs.
Get your Pixel 9 Pro screen fixed today.
Walk in to Drumcondra without an appointment, or book online and we will have the part ready.
Book a repair 24/7 · No fix, no fee · 360-day warranty · Free diagnostic