Laptop will not turn on
No lights, or lights but no picture. Those are different problems and the second is usually cheaper.
Mon to Sat 10 to 6
What causes it
- A dead battery combined with a failed charger, which is the common pair
- A failed charging circuit on the board
- A display or backlight fault on a machine that is actually running
- Board failure, often after liquid or a drop
What to do right now
- Check whether any light comes on at all when the charger is connected
- Listen for the fan, which tells you the machine is running even with no picture
- Try an external monitor, because that separates display from board in one step
- Hold the power button for thirty seconds, then try again on charger only
What you are seeing.
The same complaint covers several different faults. Find the line that matches and you have already narrowed it down.
- No lights, no fan, nothingStart at the charger. A laptop charger failing is far more common than a laptop failing.
- A light comes on but the screen stays darkThe machine may be running. Shine a torch at the screen at an angle to see if there is a faint image.
- It powers on and shuts straight downOften power delivery or overheating protection rather than a dead board.
- It beeps or a light flashes in a patternThat pattern is a code. Tell us what it does, because it narrows the fault considerably.
- The fan spins but nothing appearsThe machine is trying. That points at the display, the memory or the board.
- It works only with the charger inThe battery is at the end of its life, and that is the cheapest outcome.
Work out which one it is.
A laptop that will not start has more possible causes than a phone, which is exactly why guessing is expensive.
If none of these is clearly yours, that is what the free diagnostic is for. It costs nothing and it is the step that stops people paying for the wrong repair.
What we check at the bench.
- Whether the board draws current, which is the first fork in the road
- Charger output and the charging circuit
- Power rails in sequence to find where it stops
- Whether your data is recoverable, in parallel, so you are not waiting on the repair
What it costs.
The diagnostic is free and there is no fee if we cannot fix it. What it costs after that depends entirely on which of the above it turns out to be, which is the reason we look before quoting.
Whatever it turns out to be, you get the price before anything is opened, and there is no fee if we cannot fix it. Every completed repair carries a 360-day warranty on the part we fitted and the work we did.
On your device.
What is different about this fault on each one.
MacCommon questions.
No. It is free, you get told what has failed and what it costs, and there is no fee if we cannot fix it.
Usually not, which is the good news. Chargers, batteries and thermal problems account for most of them.
Often yes, and say that is the priority before we start.
The diagnostic is usually same day. An intermittent fault sometimes has to be left running to catch it, and we say so at the counter.
A dead battery combined with a failed charger, which is the common pair. A failed charging circuit on the board
Dead Device Diagnostic starts from €26 depending on the model. No fix, no fee, so if we cannot repair it you pay nothing.
Yes, because dead rarely means dead. The usual causes are a failed battery, a charging port that stopped delivering power, or a board fault after a drop or a spill, and the first two are routine repairs. The diagnostic is free, so finding out costs you nothing.
Whether it draws any current at all, which tells us straight away if this is a battery and port problem or a board problem. From there we work through power rails on the bench. You get a plain answer and a price before anything is replaced.
Usually yes, and that is a separate job to reviving the device. Even where a board is beyond economic repair we can often recover what is on the storage.
Yes. It makes no difference where a device came from, whether it was bought here, abroad or second hand. Bring it in.
That depends on what the device is worth and what the repair costs, and we will tell you honestly when the sums do not work. Turning away a job we could have charged for is the reason people come back.
Yes, including VAT, the part, the fitting and the testing. If we find something else once we are inside, we ring you before doing anything, and you can say no and pay nothing.
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Laptop will not turn on? Bring it in.
Free diagnostic, a firm price before any work, and a 360-day warranty on every completed repair.
Book a repair 24/7 · No fix, no fee · 360-day warranty · Free diagnostic