Samsung will not turn on
Hold power and volume down together for around fifteen seconds. A Galaxy that is genuinely off draws nothing, so if the charger stays cool after ten minutes the fault is before the battery, usually the port or the board.
Mon to Sat 10 to 6
What causes it
- A battery so flat it cannot show a charging symbol, which needs twenty minutes on a known good charger before anything happens
- A failed charging port, so the phone has been running down for days without taking any charge
- A broken display on a phone that is otherwise running, which is why it vibrates and rings but shows nothing
- A software hang, which a forced restart clears without opening anything
- A power fault on the board, which is the one case that needs the microscope
What to do right now
- Leave it on a charger you know works for a full twenty minutes before deciding anything
- Try a different cable and a different plug, because both fail invisibly
- Force a restart: on an iPhone, volume up, volume down, then hold the side button until the logo appears
- Ring it from another phone and feel for vibration, which tells you the phone is alive and the screen is not
- If it got wet, stop charging it and bring it in, because power through a wet board is what turns a repair into a write-off
What we check at the bench.
- Whether the board draws current at all, on a bench supply, which separates dead from dark in about a minute
- The charging port and its flex before anything is replaced
- The battery under load rather than at rest, because a failed cell reads fine sitting still
- The display and its connectors, since a phone that rings but shows nothing is a screen job
- The board for liquid damage, which changes the order everything else is done in
Common questions.
A battery so flat it cannot show a charging symbol, which needs twenty minutes on a known good charger before anything happens. A failed charging port, so the phone has been running down for days without taking any charge
We quote it after a free diagnostic, because the price depends on what we find. No fix, no fee, so if we cannot repair it you pay nothing.
Yes, because dead rarely means dead. The usual causes are a failed battery, a charging port that stopped delivering power, or a board fault after a drop or a spill, and the first two are routine repairs. The diagnostic is free, so finding out costs you nothing.
Whether it draws any current at all, which tells us straight away if this is a battery and port problem or a board problem. From there we work through power rails on the bench. You get a plain answer and a price before anything is replaced.
Usually yes, and that is a separate job to reviving the device. Even where a board is beyond economic repair we can often recover what is on the storage.
Yes, and it is worth saying so at the counter, because a previous repair changes where we look first. Bring any screws or parts you were given back.
No. These are hardware repairs and we do not open, copy or erase anything on the device. Back it up first anyway, because any device that already has a fault can fail further while it is being worked on.
Walk in. We are at 4 Richmond Road, Drumcondra, Dublin 3, open Monday to Friday 9am to 6pm and Saturday 10am to 5pm. Closed Sunday. You can also book online and we will confirm a slot, or ask us to collect the device anywhere in Dublin, Monday to Friday.
On models where the reader is under the display it is part of the screen assembly, so it is replaced with it and calibrated afterwards. We test it before handing the phone back. On models with a side-mounted reader it is untouched.
Yes, anywhere in Dublin, Monday to Friday. Tell us where you are and we arrange a time. Outside Dublin we are not set up for collection, so the device would need to come to the shop.
Yes for ordinary screen, battery and port work. Knox is a security flag tied to the software, not to these parts, and normal hardware repairs do not trip it.
That depends on what the device is worth and what the repair costs, and we will tell you honestly when the sums do not work. Turning away a job we could have charged for is the reason people come back.
Customer reviews
Excellent customer service bought my samsung A54 best price in dublin.
As I'm a lawyer, I need a reliable phone. For me, it's an office extension in my pocket. I decided to buy a Samsung S23 Ultra. I live in Drumcondra so being aware of their excellent reputation locally, I visited iMend last week. The manager and assistant could not have been more helpful. I bought the phone and it exceeds my expectations. On checking, the price was the lowest in Dublin. Anyone who needs a phone or a small electronic product will be well looked after by iMend. Great people to deal with!
Best place, best people
Bought a phone at imend, Drumcondra, near DCU. What could have been a difficult experience for an untechical minded person like myself was made so easy by the very helpful staff member who ensured my phone was up and running smoothly with everything working well before I left the shop.
Very help full guys, fixed my phone very quick, I would highly recommend
Excellent customer service, supportive staff detailed explanations of all products and great value for your money Note: HIGHLY RECOMMENDED
Phone will not turn on? Bring it in.
Free diagnostic, a firm price before any work, and a 360-day warranty on every completed repair.
Book a repair 24/7 · No fix, no fee · 360-day warranty · Free diagnostic