Tell us what it is doing
Two minutes online, or straight in the door at 4 Richmond Road. The more you can say about when it started, the faster we get to the cause.
Asus Laptop free diagnostic in Dublin
More than one symptom, or a fault that comes and goes, worked out properly before anybody quotes you for a part.
PriceAfter free diagnosticWe confirm the exact price before any work begins. If we cannot fix it, you pay nothing.
Mon to Sat 10 to 6
4,017+ reviews on Google, DoneDeal, Adverts.ie and Trustpilot
The Asus Laptop. It carries whatever that machine shipped with, confirmed from its own label. Asus laptops are identified by the model name on the underside label, which begins with a letter and a number. Bring the machine or send us a photo of that label and we can confirm the part before you commit to anything.
360-day warranty
Most phone repairs in 15 to 45 minutes
No fix, no fee
Data-safe repairs
What this fixes
Why people book a free diagnostic.
- Several things wrong at onceOften one cause with several symptoms, which is exactly what a diagnostic is for.
- It comes and goesThe hardest kind to quote blind, and the one most likely to get the wrong part fitted.
- It got worse after a repair somewhere elseWorth looking at properly rather than repeating the same repair.
- You do not know what is wrongPerfectly normal. Describing what it does is more useful to us than naming a repair.
- Somebody else has already tried to fix itWorth starting from scratch. A device opened in a hurry often has more wrong with it than it arrived with.
- You want to know whether it is worth repairing at allA fair question and a common one. We will tell you when the answer is no.
Before you spend anything
Is it definitely a hardware fault?
A diagnostic is not a repair, it is the step that stops you paying for the wrong one.
IfOne clear symptom and an obvious cause
You probably do not need this. A cracked screen or a tired battery is priced on its own page and can be booked directly.
IfIt is a work phone and downtime matters
Tell us when you book. We look at those first and tell you early if it is going to take longer than a day.
IfYou already know exactly what is wrong
Then book the repair rather than the diagnostic. There is no reason to pay for a step you do not need, and the repair price already includes the checking.
IfIt is under manufacturer warranty
Go to them first and we will tell you so. A defect inside warranty should not cost you anything anywhere.
IfIt has been in water
That is a liquid damage assessment rather than a standard diagnostic, and it is a different piece of work.
If you are not sure which of these you have, that is what the free diagnostic is for. It costs nothing and it is the step that stops people paying for the wrong repair.
What parts do we fit?
We source against the part number the laptop itself carries. That is the only way to be sure of a fit, and it is why we sometimes need the machine in front of us before quoting. Every part carries the 360-day warranty.
Some manufacturers still supply parts for these and some do not. You get told which situation yours is in rather than a vague reassurance.
What the Free diagnostic includes
- A full inspection on the bench, free
- A written answer on what has failed
- A price before any work happens
- No fee if we cannot fix it
You will not find work on the bill you did not agree to. If something else shows up while the laptop is open, we stop and ask rather than deciding for you.
If getting here is the problem, we collect and return across Dublin from Monday to Friday. It costs the same repair price and carries the same 360-day warranty.
How we do it
From the counter to back in your hand.
Free diagnostic
Nothing is opened or ordered until we know what failed. There is no charge for this and no obligation to go ahead afterwards.
You approve the price
The price is confirmed to you before anything begins, and it does not move afterwards unless you agree to something else.
The repair is carried out
It stays in the shop. The work is done on our own bench by the technicians who do it every day of the week.
Bench testing
We test what we replaced and everything that sits beside it, because that is where a rushed repair shows up.
Back in your hands
Collected from Drumcondra, or returned to your door if we picked it up. Covered for 360 days.
Before it goes back
What we test every time.
A repair is not finished when the part is fitted. It is finished when the things around it have been checked.
Power, charge and battery health
The three things that explain most faults before anything is opened.
Display, touch and every sensor
End to end, because a fault in one often points at something else entirely.
Cameras, speakers and microphones
All of them, so nothing turns up as a surprise a week later.
Ports and buttons
Including the ones you did not mention, since damage rarely lands in only one place.
What happens to what is on it?
We are replacing a part, not reading a phone. Your photos, messages and accounts are not something this job touches.
The one place it comes up is testing. A repair is not finished until it has been used, and using a locked device means a passcode. You are welcome to withhold it, and we will tell you which checks that leaves undone rather than quietly skipping them. A passcode you do give us lives on a paper docket that gets shredded, never in a database.
Back it up first if you can. A device that has taken a knock has had its storage shaken whether or not anything looks wrong, and a backup is free insurance against the day that matters.
Will it still survive a splash?
Treat the phone as no longer water resistant after any repair, including ours.
Apple's IP68 rating is measured on a brand new, factory sealed phone under controlled laboratory conditions. It is not a permanent property of the device. The seal degrades with age, heat and everyday knocks long before anybody opens it.
Opening a phone means cutting through that seal. We refit the display with fresh adhesive, which restores a physical seal and keeps ordinary splashes and rain out. What we will not do is tell you it is back to IP68, because we have no way to test that and neither does any independent shop in Ireland.
If your phone lives near water, say so when you book and we will talk you through what the adhesive does and does not cover.
The 360-day warranty
Every completed repair is covered for 360 days on the part and the workmanship. If the display we fitted fails, or the fitting was at fault, we put it right at no charge.
What it does not cover is a new accident. A phone dropped again after the repair, fresh physical damage, liquid damage, or a fault in a part we did not touch, all sit outside it. That is the same limit any honest repair warranty has.
No fix, no fee. The diagnostic is free, and if the repair does not happen you pay nothing.
Three ways to get it to us
- Walk in to Drumcondra4 Richmond Road, Dublin 3. No appointment. Mon to Sat 10:00 to 18:00, closed Sunday. Most phone screens and batteries done in 15 to 45 minutes while you wait.
- We collect and returnDoor to door across Dublin, Monday to Friday, usually 2 to 4 working days. The repair takes the same time; the courier is the difference.
- Send it in yourselfPost it to the shop with a tracked, insured service and a note with your number. We cannot cover a parcel in transit, and that is the honest trade-off for the route existing.
Same repair price and the same 360-day warranty on all three. The only thing that changes is how the device travels.
Another model
Free diagnostic for other Laptop models.
Asked all the time
Asus Laptop screen questions.
We quote it after a free diagnostic, because the price depends on what we find. No fix, no fee, so if we cannot repair it you pay nothing.
Usually while you wait. If the diagnostic turns up something else, or a part has to be ordered, we tell you before you commit rather than after.
Usually while you wait for the straightforward ones. An intermittent fault sometimes has to be left running for a few hours to catch it, and we will tell you at the counter if that is likely.
Then you pay nothing and take the phone away knowing what is wrong with it. That is a legitimate outcome and it happens often.
No. It is free, it is honest, and there is no fee if we cannot fix the device.
Usually the same day. Where a fault only shows itself under load we sometimes need to leave the device running, and we tell you that at the counter.
Then that is what we tell you, and you pay nothing. We would rather lose a repair than sell one that does not make sense.
iMEND is an independent repair service. Brand and model names are used only to describe the devices we repair. We are not affiliated with, endorsed by or an authorised service provider for any manufacturer.
Why bring it here
An independent workshop, not a kiosk.
We are a dedicated repair bench in Dublin 3. That means we take on work authorised channels turn away, and we tell you honestly when something is not worth fixing.
Diagnosed, not guessed
Every device is tested before we quote, so you are not paying for a part that was never the problem.
Parts that last
Genuine or OEM-grade components chosen for your model. We tell you which is going in before we start.
Your data stays yours
Hardware-only repairs. We never read, copy or move anything on your device.
No fix, no fee
If we cannot repair it, there is nothing to pay. No diagnostic fee, no handling charge.
Trusted in Dublin
Customer reviews
Excellent service, extremely helpful and efficient. My laptop screen was fixed within a day, the staff were very brilliant. I would highly recommend
Very helpful and friendly staff . They fixed our laptop issues within 2 working days . The best place to fix your phone or laptop around town . I highly recommend it .
Fast, reliable, and affordable fixes! They repaired my laptop quickly and did a great job. It was also a very reasonable price and I would definitely come back. Awesome pople!
Very good customer service very good products I recommend
Best phone shop in dublin just came from polland bought my new phone good service. Imend.
The assistant came out to my car and advised on the best position of a mobile holder. Very pleasant and helpful.
Trusted in Dublin
4,017+ five-star reviews.
Over a decade in Drumcondra. 10,000+ repairs.
Get your Asus Laptop screen fixed today.
Walk in to Drumcondra without an appointment, or book online and we will have the part ready.
Book a repair 24/7 · No fix, no fee · 360-day warranty · Free diagnostic