Tell us what it is doing
Walk in during opening hours or book ahead, whichever suits. Tell us what the device is actually doing rather than what you think the fix is.
MacBook Pro 16-inch (M2 Pro/Max) dead device diagnostic in Dublin
A phone that shows nothing and responds to nothing, diagnosed properly before any part is ordered.
Your price€30Assessed first, then quoted
Mon to Sat 10 to 6
Includes the part, fitting, testing and the 360-day warranty. VAT included, and confirmed with you before anything is opened.
4,017+ reviews on Google, DoneDeal, Adverts.ie and Trustpilot
MacBook Pro 16-inch (M2 Pro/Max), from 2023, with a 16.2 inch Liquid Retina XDR, mini-LED display and the M2 Pro or M2 Max chip. The ports are MagSafe 3, three Thunderbolt 4, HDMI, SD card and headphone and it unlocks with Touch ID in the power button. There is an aluminium frame. Indistinguishable from the M1 Pro 16-inch from outside; the model number is how the two are told apart. Ireland gets the A2780.
360-day warranty
Most phone repairs in 15 to 45 minutes
No fix, no fee
Data-safe repairs
What this fixes
What a dead device diagnostic actually fixes.
- It vibrates or chimes but stays darkThe phone is running. That is a very different and usually cheaper problem than a dead one.
- It shows the logo and restarts, over and overA boot loop. Software, storage or board, and they are not the same repair.
- It only works while plugged inAlmost always the battery, and one of the easier outcomes.
- It vibrates but nothing appearsThe device is running. That points at the display or its connector rather than the power side.
- It works only with the charger connectedThe battery is finished, and that is the cheapest of the possible causes.
- It died and will not respond to any button combinationCould be the battery, the port or the board. Guessing here is what costs people money.
Before you spend anything
Is it definitely a power fault?
A dead phone is the one case where guessing is expensive, because every possible cause has a different price.
IfIt vibrates, chimes or connects to CarPlay but the screen is black
The phone is alive and you cannot see it. That is a display, a connector or a backlight fault, and it is a far better outcome than a dead board.
IfIt works only while plugged into power
That is the battery, and it is the cheapest thing this can be.
IfIt went dead after getting wet
This is a liquid damage assessment, not a dead device diagnostic. Do not charge it in the meantime.
IfIt went in water first
Liquid damage takes priority. Do not charge it and do not keep trying to power it on.
IfIt was dropped just before
That changes where we look first, so say it at the counter.
If you are not sure which of these you have, that is what the free diagnostic is for. It costs nothing and it is the step that stops people paying for the wrong repair.
What parts do we fit?
Two tiers, and you choose knowing which is which: a genuine Apple service part where one is made for this component, or premium aftermarket where none is. The warranty is 360 days on either.
We will not describe a part as genuine, original or Apple certified unless that is what is going into your laptop. If the honest answer is premium aftermarket, that is what we say at the counter.
What the €30 includes
- A full diagnostic on the bench, free
- A written answer on what has failed and what it costs
- No further work until you have approved the price
- No fee at all if we cannot fix it
You will not find work on the bill you did not agree to. If something else shows up while the laptop is open, we stop and ask rather than deciding for you.
Diagnostics from €25. A clean-up check is free.
If getting here is the problem, we collect and return across Dublin from Monday to Friday. It costs the same repair price and carries the same 360-day warranty.
How we do it
From the counter to back in your hand.
Diagnostic
We confirm what has actually failed before anything is ordered or opened. It costs nothing and it is the step that stops people paying for the wrong repair.
You approve the price
The price is confirmed to you before anything begins, and it does not move afterwards unless you agree to something else.
The repair is carried out
Done at our Drumcondra bench by the technicians who do this every day.
Bench testing
We test what we replaced and everything that sits beside it, because that is where a rushed repair shows up.
Back in your hands
Yours again, from the counter or by courier, with 360 days of cover on the part and the work.
Before it goes back
What we test every time.
A repair is not finished when the part is fitted. It is finished when the things around it have been checked.
Display and its connector
A phone that is running but dark is a completely different repair from a dead one.
Charge behaviour on a known good supply
Because a failed charger and a failed device look identical from the outside.
Current draw at rest
A board that draws nothing and a board that draws too much are two different faults.
Boot to a recovery state
Which separates a software problem from a hardware one before anything is replaced.
What happens to what is on it?
This is hardware work. We do not need to go into your photos, messages or accounts to do it, and we do not.
We do need to switch the device on and use it to test the repair, so we may ask for your passcode. If you would rather not hand it over, tell us and we will show you what we cannot verify without it. Any passcode you give us goes on the paper docket and the docket gets shredded. It is never stored in our system.
Back the device up before any repair. Not because we expect to lose anything, but because a device that has already been dropped is one whose storage has already been shaken, and a backup costs nothing.
Is it still water resistant afterwards?
Treat the device as no longer water resistant after any repair, including this one.
An IP rating is measured on a brand new, factory sealed device in a laboratory. It is a description of how that device left the factory, not a property it keeps. Heat, age and everyday knocks degrade the seal long before anybody opens it, which is why phones that have never been repaired still let water in.
Opening a device means cutting through adhesive. We refit with fresh adhesive, which gives you back a physical seal that keeps rain and splashes out. What we will not do is claim the original rating is restored, because there is no way for us or for any independent shop in Ireland to test that.
If the device lives near water, tell us when you book. It changes what we recommend and it is a two minute conversation rather than a surprise afterwards.
The 360-day warranty
Every completed repair is covered for 360 days on the part and the workmanship. If the display we fitted fails, or the fitting was at fault, we put it right at no charge.
What it does not cover is a new accident. A phone dropped again after the repair, fresh physical damage, liquid damage, or a fault in a part we did not touch, all sit outside it. That is the same limit any honest repair warranty has.
No fix, no fee. The diagnostic is from €25, and if the repair does not happen you pay nothing.
Three ways to get it to us
- Walk in to Drumcondra4 Richmond Road, Dublin 3. No appointment. Mon to Sat 10:00 to 18:00, closed Sunday. Most phone screens and batteries done in 15 to 45 minutes while you wait.
- We collect and returnDoor to door across Dublin, Monday to Friday, usually 2 to 4 working days. The repair takes the same time; the courier is the difference.
- Send it in yourselfPost it to the shop with a tracked, insured service and a note with your number. We cannot cover a parcel in transit, and that is the honest trade-off for the route existing.
Same repair price and the same 360-day warranty on all three. The only thing that changes is how the device travels.
More for this model
Other MacBook Pro 16-inch (M2 Pro/Max) repairs.
Another model
Dead device diagnostic for other Mac models.
Asked all the time
MacBook Pro 16-inch (M2 Pro/Max) screen questions.
€30, including the part, the fitting, the testing and the 360-day warranty. VAT is included. You get that figure confirmed before anything is opened, and if we cannot repair the phone you pay nothing.
Assessed first, then quoted. If the diagnostic turns up something else, or a part has to be ordered, we tell you before you commit rather than after.
A clean-up check is free. Any other diagnostic on the MacBook Pro 16-inch (M2 Pro/Max) is from €25, and you are told the cost before it starts. No additional paid work happens without your approval.
No. The diagnostic is from €25 and there is no fee if we cannot fix it. You get told what has failed and what it costs before anything happens.
Usually not, which is the good news. Batteries and charging faults account for most of them, and both are ordinary repairs. The board is what we check when the cheaper answers have been ruled out.
Often, and tell us that is the priority before we start. Recovering data and repairing a phone are sometimes done in a different order, and choosing wrong can cost you both.
Batteries fail suddenly more often than people expect, particularly in cold weather and particularly once they are a few years old. It is worth checking before assuming the worst.
No. It is free, you are told what has failed and what it costs, and there is no fee if we cannot fix it.
Usually not, which is the good news. Chargers, batteries and software account for most of them.
No. If it has looped or failed repeatedly, leave it off. Repeated attempts on a device that is failing under load do not help and occasionally make things worse.
Often yes, and say that is the priority before we start rather than after.
Yes, because dead rarely means dead. The usual causes are a failed battery, a charging port that stopped delivering power, or a board fault after a drop or a spill, and the first two are routine repairs. The diagnostic is from €25, so finding out costs you nothing.
Whether it draws any current at all, which tells us straight away if this is a battery and port problem or a board problem. From there we work through power rails on the bench. You get a plain answer and a price before anything is replaced.
Usually yes, and that is a separate job to reviving the device. Even where a board is beyond economic repair we can often recover what is on the storage.
No. The diagnostic is from €25 whether you go ahead with the repair or not, and that is true for the quick check at the counter and the longer one on the bench.
iMEND is an independent repair service. Brand and model names are used only to describe the devices we repair. We are not affiliated with, endorsed by or an authorised service provider for any manufacturer.
Why bring it here
An independent workshop, not a kiosk.
We are a dedicated repair bench in Dublin 3. That means we take on work authorised channels turn away, and we tell you honestly when something is not worth fixing.
Diagnosed, not guessed
Every device is tested before we quote, so you are not paying for a part that was never the problem.
Parts that last
Genuine or OEM-grade components chosen for your model. We tell you which is going in before we start.
Your data stays yours
Hardware-only repairs. We never read, copy or move anything on your device.
No fix, no fee
If we cannot repair it, there is nothing to pay. Diagnostics from €25, no handling charge.
Trusted in Dublin
Customer reviews
I had a great experience with the guys, they helped me get started with my new phone, they didn't push me to go for the most expensive items, they respected what I was looking for.
I left my phone in to be repaired I received a price for repair which was very fair and was actually charged less when I collected the phone I was very pleased with the service and would highly recommend this shop
Excellent service, really clear explanation and itemised breakdown of the costs. Friendly and helpful staff. Highly recommend.
Excellent customer service regular customer Will highly recommend this Imend mobile phone shop Drumcondra branch.
Hi, iMend, Drumcondra just fixed my phone ringer for free! I left this review to thank the staff member for being so kind. Excellent shop on the corner of Richmond Road and Drumcondra Road.
Excellent service , got a plug and a lead for 25 euro excellent value, will definitely return and become a regular client!
Trusted in Dublin
4,017+ five-star reviews.
Over a decade in Drumcondra. 10,000+ repairs.
Get your MacBook Pro 16-inch (M2 Pro/Max) screen fixed today.
Walk in to Drumcondra without an appointment, or book online and we will have the part ready.
Book a repair 24/7 · No fix, no fee · 360-day warranty · Diagnostic