No sound, or nobody can hear you
Which way round it is tells us which part to look at, and one of them is usually just dirt.
Mon to Sat 10 to 6
What causes it
- Packed debris in the earpiece or speaker mesh, which is extremely common
- A failed earpiece, loudspeaker or microphone, which are three separate parts
- Water damage affecting the audio circuit
- A software routing fault, which is worth ruling out first
What to do right now
- Work out which is failing: can you not hear them, or can they not hear you
- Try speakerphone, which uses a different speaker to the earpiece
- Try a voice memo, which tests the microphone on its own
- Look at the earpiece mesh under a light for compacted grey lint
What you are seeing.
The same complaint covers several different faults. Find the line that matches and you have already narrowed it down.
- They cannot hear youA microphone rather than a speaker. There is more than one in the phone and knowing which narrows the job.
- You cannot hear them on the earpieceThe earpiece speaker, which sits in the display assembly on most phones.
- Sound only works on speakerphoneThat confirms the earpiece rather than anything upstream. Useful and it saves a diagnostic.
- Music and video are quiet or cracklingThe loudspeaker at the bottom, and very often packed with pocket lint rather than broken.
- Sound works on headphones but not the speakerConfirms the speaker itself rather than the audio circuit.
- It went quiet after a soakingWater in the mesh. Sometimes it dries, often the driver has gone.
Work out which one it is.
Half the phones that arrive here with no sound have nothing wrong with the speaker.
If none of these is clearly yours, that is what the free diagnostic is for. It costs nothing and it is the step that stops people paying for the wrong repair.
What we check at the bench.
- Each audio path separately: earpiece, loudspeaker, and both microphones
- The mesh, because a clean fixes a good share of these
- The board for liquid damage around the audio circuit
- Whether it is routing correctly in software before touching hardware
What it costs.
Where a clean fixes it, that is what you pay for. A speaker or microphone replacement is priced on the repair page for your model.
Whatever it turns out to be, you get the price before anything is opened, and there is no fee if we cannot fix it. Every completed repair carries a 360-day warranty on the part we fitted and the work we did.
On your device.
What is different about this fault on each one.
Samsung
Google PixelCommon questions.
Very often, yes. The grille packs with pocket lint and it muffles sound long before it silences it.
There is more than one microphone and they are used for different things. That symptom usually points at the call microphone.
Sometimes, because on most phones the earpiece is part of the display assembly. Tell us what the sound is doing when you book so we check both.
Gently, with a soft dry brush. Never a pin and never compressed air into the grille.
Packed debris in the earpiece or speaker mesh, which is extremely common. A failed earpiece, loudspeaker or microphone, which are three separate parts
Speaker & Microphone Repair starts from €50 depending on the model. No fix, no fee, so if we cannot repair it you pay nothing.
That is the microphone, which is a different part. Sound you cannot hear is the earpiece or the loudspeaker. Tell us which way round it is and we will know where to look, though the diagnostic confirms it either way.
Often that is dirt rather than a fault. Speaker mesh packs with pocket lint and it deadens the sound gradually enough that you do not notice until it is bad. A clean is quick and cheap, and we try that before quoting for a part.
Yes. It makes no difference where a device came from, whether it was bought here, abroad or second hand. Bring it in.
Yes, with collection across Dublin, an invoice rather than a counter payment, and a single contact rather than a queue. There is a page for that with the details.
No. The diagnostic is free whether you go ahead with the repair or not, and that is true for the quick check at the counter and the longer one on the bench.
Yes, including VAT, the part, the fitting and the testing. If we find something else once we are inside, we ring you before doing anything, and you can say no and pay nothing.
Customer reviews
Imend phone repair shop near me Excellent service
I had a great experience getting my phone fixed. The staff was friendly and efficient, and my phone works perfectly now. It was also not expensive. Highly recommend their service!
Excellent service, really clear explanation and itemised breakdown of the costs. Friendly and helpful staff. Highly recommend.
Brilliant seller would 100% recommend this store and this gentleman, so nice to deal with and the product is amazing. Imend
Excellent service , got a plug and a lead for 25 euro excellent value, will definitely return and become a regular client!
Best place to get phones fixed and to buy new phones , prices are the best part . Lot of random people sell phones online but this shop is the cheapest and most reliable. Highly recommend
No sound, or nobody can hear you? Bring it in.
Free diagnostic, a firm price before any work, and a 360-day warranty on every completed repair.
Book a repair 24/7 · No fix, no fee · 360-day warranty · Free diagnostic