iPhone: stuck on the logo, or restarting in a loop
The single most important thing is not to restore it in iTunes or Finder if the photos matter. A restore wipes the device, and a boot loop caused by failing storage is exactly the case where a restore destroys what could still have been recovered.
Mon to Sat 10 to 6
What causes it
- A failed or interrupted software update
- Storage that is failing, which stops the system loading
- A hardware fault that only shows once the device tries to boot
- Liquid damage a week or two earlier, which is more common than people connect
What to do right now
- Stop power cycling it. Each loop is another chance to lose data
- Note whether it got wet, dropped or updated recently
- Do not factory reset it if the data matters, because that is not reversible
- Bring it in before trying recovery tools you found online
What we check at the bench.
- Whether the fault is software or hardware, before anything is erased
- Storage health, which is the usual cause when it is hardware
- The board for corrosion if there is any history of liquid
- What can be recovered first, if the data is the priority
Common questions.
A failed or interrupted software update. Storage that is failing, which stops the system loading
We quote it after a free diagnostic, because the price depends on what we find. No fix, no fee, so if we cannot repair it you pay nothing.
Yes, because dead rarely means dead. The usual causes are a failed battery, a charging port that stopped delivering power, or a board fault after a drop or a spill, and the first two are routine repairs. The diagnostic is free, so finding out costs you nothing.
Whether it draws any current at all, which tells us straight away if this is a battery and port problem or a board problem. From there we work through power rails on the bench. You get a plain answer and a price before anything is replaced.
Usually yes, and that is a separate job to reviving the device. Even where a board is beyond economic repair we can often recover what is on the storage.
No. These are hardware repairs and we do not open, copy or erase anything on the device. Back it up first anyway, because any device that already has a fault can fail further while it is being worked on.
AppleCare can decline to cover a fault that an independent repair caused. It does not void unrelated cover, and it does not apply at all once AppleCare has expired, which is when most of the phones we see come in.
Yes. Face ID lives in the front sensor array, not in the display, and your original array is transferred to the new screen. If the array itself is damaged, nobody can restore Face ID, including Apple, and we would tell you that before starting.
Bring it in and we do it again at no cost, for 360 days from the repair, on the part and the workmanship both. That does not cover new accidental damage, which we will always be straight with you about.
Walk in. We are at 4 Richmond Road, Drumcondra, Dublin 3, open Monday to Friday 9am to 6pm and Saturday 10am to 5pm. Closed Sunday. You can also book online and we will confirm a slot, or ask us to collect the device anywhere in Dublin, Monday to Friday.
Yes, including VAT, the part, the fitting and the testing. If we find something else once we are inside, we ring you before doing anything, and you can say no and pay nothing.
4 Richmond Road, Drumcondra, Dublin 3, D03 FX52, a few minutes from Drumcondra train station and on several bus routes into the city. There is parking on the road outside.
Customer reviews
I had a sim issue not working I have been to this shop my iPhone 14 was fixed rapidly and it's working now this mobile shop was grate I can recommend anyone to go for any mobile phone repair imend is brilliant phone repair shop Dublin near my house
The screen stopped working on my iPhone 13 mini - it had recently been repaired elsewhere. I got a warm welcome in the shop, and a phone to borrow while mine was in for diagnostics and repair. An issue with the battery was also detected and I am very happy with the new screen and battery and appreciated the excellent service and communication.
Imend provide a very professional and helpful service. They successfully transferred the data from an Android phone to an iPhone. Their customer service was excellent. I would highly recommend them and I would be very happy to use their services again.
Amazing place and very professional staff. Brought iPad for repair. They diagnosed the issue, replaced battery and gave new leads for charging. Also repaired an iPhone with motherboard issues and screen cover. I can't recommend them enough. Best repair and sales for all makes of mobile phones and devices. We are very lucky to have these in our doorstep in Drumcondra.
Excellent staff members at imend mobile phone repair shop did well on my iPhone screen protector with privacy film I'm definitely going to recommend i have been here before fast repair centre imend drumcondra Dublin
Help full friendly service had everything I needed at Imend iPhone repair Dublin phone Repair shop Drumcondra.
Stuck on the logo, or restarting in a loop? Bring it in.
Free diagnostic, a firm price before any work, and a 360-day warranty on every completed repair.
Book a repair 24/7 · No fix, no fee · 360-day warranty · Free diagnostic