Stuck on the logo, or restarting in a loop
The device is alive, which is better news than it looks. Do not keep restarting it.
Mon to Sat 10 to 6
What causes it
- A failed or interrupted software update
- Storage that is failing, which stops the system loading
- A hardware fault that only shows once the device tries to boot
- Liquid damage a week or two earlier, which is more common than people connect
What to do right now
- Stop power cycling it. Each loop is another chance to lose data
- Note whether it got wet, dropped or updated recently
- Do not factory reset it if the data matters, because that is not reversible
- Bring it in before trying recovery tools you found online
What you are seeing.
The same complaint covers several different faults. Find the line that matches and you have already narrowed it down.
- It shows the logo, then restarts, over and overA boot loop. Often software and often recoverable without replacing anything.
- The logo stays on and nothing else happensFrozen at boot. Sometimes storage, sometimes a failed update.
- It started after an updateThe most common cause by a distance, and usually the most recoverable.
- It started after a dropDifferent story. That can be the board or the storage, and it is assessed rather than guessed.
- It started after the phone got wetAssess the liquid damage first. Do not keep trying to boot it.
- It loops and gets hot doing itStop. Repeated boot attempts on a failing board make things worse.
Work out which one it is.
This is one of the faults where the cause and the odds of recovery depend almost entirely on what happened just before it started.
If none of these is clearly yours, that is what the free diagnostic is for. It costs nothing and it is the step that stops people paying for the wrong repair.
What we check at the bench.
- Whether the fault is software or hardware, before anything is erased
- Storage health, which is the usual cause when it is hardware
- The board for corrosion if there is any history of liquid
- What can be recovered first, if the data is the priority
What it costs.
The diagnostic is free and the price is quoted after it, because the possible causes here range from a software restore to board-level work.
Whatever it turns out to be, you get the price before anything is opened, and there is no fee if we cannot fix it. Every completed repair carries a 360-day warranty on the part we fitted and the work we did.
On your device.
What is different about this fault on each one.
Samsung
iPad
Google PixelCommon questions.
Not necessarily, and it is the first thing to tell us if it matters. Some routes preserve everything, some do not, and knowing your priority changes which one we try first.
No. A failed update is the single most common cause and it is usually the most recoverable.
No. If it has looped repeatedly, leave it off. Repeated boot attempts on a phone that is failing under load do not help.
Usually same day. Where a fault only shows up under load we sometimes need to leave it running, and we say so at the counter.
A failed or interrupted software update. Storage that is failing, which stops the system loading
Dead Device Diagnostic starts from €26 depending on the model. No fix, no fee, so if we cannot repair it you pay nothing.
Yes, because dead rarely means dead. The usual causes are a failed battery, a charging port that stopped delivering power, or a board fault after a drop or a spill, and the first two are routine repairs. The diagnostic is free, so finding out costs you nothing.
Whether it draws any current at all, which tells us straight away if this is a battery and port problem or a board problem. From there we work through power rails on the bench. You get a plain answer and a price before anything is replaced.
Usually yes, and that is a separate job to reviving the device. Even where a board is beyond economic repair we can often recover what is on the storage.
Yes. It makes no difference where a device came from, whether it was bought here, abroad or second hand. Bring it in.
That depends on what the device is worth and what the repair costs, and we will tell you honestly when the sums do not work. Turning away a job we could have charged for is the reason people come back.
Yes, including VAT, the part, the fitting and the testing. If we find something else once we are inside, we ring you before doing anything, and you can say no and pay nothing.
Customer reviews
Very good customer service very good products I recommend
The staff are very good and helpful at imend phone repair shop in Drumcondra.
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Excellent repair service in Dublin well recommended shop.
Brilliant seller would 100% recommend this store and this gentleman, so nice to deal with and the product is amazing. Imend
Stuck on the logo, or restarting in a loop? Bring it in.
Free diagnostic, a firm price before any work, and a 360-day warranty on every completed repair.
Book a repair 24/7 · No fix, no fee · 360-day warranty · Free diagnostic