Tell us what it is doing
Walk in during opening hours or book ahead, whichever suits. Tell us what the device is actually doing rather than what you think the fix is.
iPhone 11 Pro Max dead device diagnostic in Dublin
A phone that shows nothing and responds to nothing, diagnosed properly before any part is ordered.
PriceAfter free diagnosticWe confirm the exact price before any work begins. If we cannot fix it, you pay nothing.
Mon to Sat 10 to 6
4,017+ reviews on Google, DoneDeal, Adverts.ie and Trustpilot
iPhone 11 Pro Max, from 2019, with a 6.5 inch Super Retina XDR OLED display and the A13 Bionic chip. It charges over Lightning and it unlocks with Face ID. There is a stainless steel frame, and it is rated IP68. The first iPhone with three cameras in a square block, in the larger Pro size, with a matt glass back and rounded rather than flat sides. Ireland gets the A2218.
360-day warranty
Most phone repairs in 15 to 45 minutes
No fix, no fee
Data-safe repairs
What this fixes
Why people book a dead device diagnostic.
- Nothing at all on the screenNo logo, no backlight, no response to the charger.
- It vibrates or chimes but stays darkThe phone is running. That is a very different and usually cheaper problem than a dead one.
- It only works while plugged inAlmost always the battery, and one of the easier outcomes.
- It vibrates but nothing appearsThe device is running. That points at the display or its connector rather than the power side.
- It shows a logo and restarts, over and overA boot loop. Often software and often recoverable without replacing anything.
- It works only with the charger connectedThe battery is finished, and that is the cheapest of the possible causes.
Before you spend anything
Is it definitely a power fault?
A dead phone is the one case where guessing is expensive, because every possible cause has a different price.
IfIt works only while plugged into power
That is the battery, and it is the cheapest thing this can be.
IfIt went dead after a drop
Something is disconnected or cracked inside. Usually recoverable, and worth telling us it was dropped.
IfIt went dead after getting wet
This is a liquid damage assessment, not a dead device diagnostic. Do not charge it in the meantime.
IfIt loops on the Apple logo
That can be software rather than hardware, and software is recoverable without replacing anything. Tell us if there is data on it you need before we try anything.
IfThe battery is years old
Check that before anything else. A cell that cannot hold voltage under load produces exactly this.
If you are not sure which of these you have, that is what the free diagnostic is for. It costs nothing and it is the step that stops people paying for the wrong repair.
What parts do we fit?
Genuine Apple service parts where they exist for the component, and premium aftermarket where they do not. You are told which one your repair uses before you agree to it, and the 360-day warranty is the same either way.
We will not describe a part as genuine, original or Apple certified unless that is what is going into your phone. If the honest answer is premium aftermarket, that is what we say at the counter.
What the Free diagnostic includes
- A full diagnostic on the bench, free
- A written answer on what has failed and what it costs
- No further work until you have approved the price
- No fee at all if we cannot fix it
Nothing extra gets done and charged for without you saying yes to it. Where the diagnostic turns up a second fault, the work stops there and you hear the price before it goes any further.
A collection and return across Dublin can be added when you book. The repair price and the warranty are the same either way.
How we do it
From the counter to back in your hand.
Free diagnostic
Before a part is ordered we establish what has really gone wrong. It is free, and it is the reason people do not leave here having paid for the wrong thing.
You approve the price
The price is confirmed to you before anything begins, and it does not move afterwards unless you agree to something else.
The repair is carried out
Done at our Drumcondra bench by the technicians who do this every day.
Bench testing
We test what we replaced and everything that sits beside it, because that is where a rushed repair shows up.
Back in your hands
Collected from Drumcondra, or returned to your door if we picked it up. Covered for 360 days.
Before it goes back
What we test every time.
A repair is not finished when the part is fitted. It is finished when the things around it have been checked.
Battery and charging circuit
The two most common causes and the two cheapest to put right.
Board inspection
Under magnification, where the answer is when everything else has been ruled out.
Current draw at rest
A board that draws nothing and a board that draws too much are two different faults.
Boot to a recovery state
Which separates a software problem from a hardware one before anything is replaced.
What happens to what is on it?
This is hardware work. We do not need to go into your photos, messages or accounts to do it, and we do not.
We do need to switch the device on and use it to test the repair, so we may ask for your passcode. If you would rather not hand it over, tell us and we will show you what we cannot verify without it. Any passcode you give us goes on the paper docket and the docket gets shredded. It is never stored in our system.
Back the device up before any repair. Not because we expect to lose anything, but because a device that has already been dropped is one whose storage has already been shaken, and a backup costs nothing.
Will it still survive a splash?
Treat the device as no longer water resistant after any repair, including this one.
An IP rating is measured on a brand new, factory sealed device in a laboratory. It is a description of how that device left the factory, not a property it keeps. Heat, age and everyday knocks degrade the seal long before anybody opens it, which is why phones that have never been repaired still let water in.
Opening a device means cutting through adhesive. We refit with fresh adhesive, which gives you back a physical seal that keeps rain and splashes out. What we will not do is claim the original rating is restored, because there is no way for us or for any independent shop in Ireland to test that.
If the device lives near water, tell us when you book. It changes what we recommend and it is a two minute conversation rather than a surprise afterwards.
The 360-day warranty
Every completed repair is covered for 360 days on the part and the workmanship. If the display we fitted fails, or the fitting was at fault, we put it right at no charge.
What it does not cover is a new accident. A phone dropped again after the repair, fresh physical damage, liquid damage, or a fault in a part we did not touch, all sit outside it. That is the same limit any honest repair warranty has.
No fix, no fee. The diagnostic is free, and if the repair does not happen you pay nothing.
Three ways to get it to us
- Walk in to Drumcondra4 Richmond Road, Dublin 3. No appointment. Mon to Sat 10:00 to 18:00, closed Sunday. Most phone screens and batteries done in 15 to 45 minutes while you wait.
- We collect and returnDoor to door across Dublin, Monday to Friday, usually 2 to 4 working days. The repair takes the same time; the courier is the difference.
- Send it in yourselfPost it to the shop with a tracked, insured service and a note with your number. We cannot cover a parcel in transit, and that is the honest trade-off for the route existing.
Same repair price and the same 360-day warranty on all three. The only thing that changes is how the device travels.
More for this model
Other iPhone 11 Pro Max repairs.
Another model
Dead device diagnostic for other iPhone models.
Asked all the time
iPhone 11 Pro Max screen questions.
We quote it after a free diagnostic, because the price depends on what we find. No fix, no fee, so if we cannot repair it you pay nothing.
Assessed first, then quoted. If the diagnostic turns up something else, or a part has to be ordered, we tell you before you commit rather than after.
No. The diagnostic is free and there is no fee if we cannot fix it. You get told what has failed and what it costs before anything happens.
Usually not, which is the good news. Batteries and charging faults account for most of them, and both are ordinary repairs. The board is what we check when the cheaper answers have been ruled out.
Often, and tell us that is the priority before we start. Recovering data and repairing a phone are sometimes done in a different order, and choosing wrong can cost you both.
Often yes, and say that is the priority before we start rather than after.
Usually same day. Where a fault only appears under load we sometimes have to leave it running, and we say so at the counter rather than leaving you wondering.
iMEND is an independent repair service. Brand and model names are used only to describe the devices we repair. We are not affiliated with, endorsed by or an authorised service provider for any manufacturer.
Why bring it here
An independent workshop, not a kiosk.
We are a dedicated repair bench in Dublin 3. That means we take on work authorised channels turn away, and we tell you honestly when something is not worth fixing.
Diagnosed, not guessed
Every device is tested before we quote, so you are not paying for a part that was never the problem.
Parts that last
Genuine or OEM-grade components chosen for your model. We tell you which is going in before we start.
Your data stays yours
Hardware-only repairs. We never read, copy or move anything on your device.
No fix, no fee
If we cannot repair it, there is nothing to pay. No diagnostic fee, no handling charge.
Trusted in Dublin
Customer reviews
I had a sim issue not working I have been to this shop my iPhone 14 was fixed rapidly and it's working now this mobile shop was grate I can recommend anyone to go for any mobile phone repair imend is brilliant phone repair shop Dublin near my house
The screen stopped working on my iPhone 13 mini - it had recently been repaired elsewhere. I got a warm welcome in the shop, and a phone to borrow while mine was in for diagnostics and repair. An issue with the battery was also detected and I am very happy with the new screen and battery and appreciated the excellent service and communication.
Imend provide a very professional and helpful service. They successfully transferred the data from an Android phone to an iPhone. Their customer service was excellent. I would highly recommend them and I would be very happy to use their services again.
Amazing place and very professional staff. Brought iPad for repair. They diagnosed the issue, replaced battery and gave new leads for charging. Also repaired an iPhone with motherboard issues and screen cover. I can't recommend them enough. Best repair and sales for all makes of mobile phones and devices. We are very lucky to have these in our doorstep in Drumcondra.
Excellent staff members at imend mobile phone repair shop did well on my iPhone screen protector with privacy film I'm definitely going to recommend i have been here before fast repair centre imend drumcondra Dublin
Help full friendly service had everything I needed at Imend iPhone repair Dublin phone Repair shop Drumcondra.
Trusted in Dublin
4,017+ five-star reviews.
Over a decade in Drumcondra. 10,000+ repairs.
Get your iPhone 11 Pro Max screen fixed today.
Walk in to Drumcondra without an appointment, or book online and we will have the part ready.
Book a repair 24/7 · No fix, no fee · 360-day warranty · Free diagnostic