Tell us what it is doing
Two minutes online, or straight in the door at 4 Richmond Road. The more you can say about when it started, the faster we get to the cause.
Xbox Series X free diagnostic in Dublin
More than one symptom, or a fault that comes and goes, worked out properly before anybody quotes you for a part.
PriceAfter free diagnosticWe confirm the exact price before any work begins. If we cannot fix it, you pay nothing.
Mon to Sat 10 to 6
4,017+ reviews on Google, DoneDeal, Adverts.ie and Trustpilot
The Xbox Series X came out in 2020, with the custom AMD Zen 2 eight core with RDNA 2 graphics chip. Round the back it has HDMI 2.1, three USB-A, Ethernet and a storage expansion slot. The tall black tower with the vent on top. It has a disc drive; the Series S does not.
360-day warranty
Most phone repairs in 15 to 45 minutes
No fix, no fee
Data-safe repairs
What this fixes
The faults a free diagnostic puts right.
- Several things wrong at onceOften one cause with several symptoms, which is exactly what a diagnostic is for.
- It comes and goesThe hardest kind to quote blind, and the one most likely to get the wrong part fitted.
- It got worse after a repair somewhere elseWorth looking at properly rather than repeating the same repair.
- More than one thing is wrong at onceTwo faults together are usually one cause, and finding it is cheaper than fixing both.
- It works, then it does not, with no patternAn intermittent fault is the hardest thing to price without looking, which is exactly what this is for.
- You want to know whether it is worth repairing at allA fair question and a common one. We will tell you when the answer is no.
Before you spend anything
Is it definitely a hardware fault?
A diagnostic is not a repair, it is the step that stops you paying for the wrong one.
IfIt is a work phone and downtime matters
Tell us when you book. We look at those first and tell you early if it is going to take longer than a day.
IfYou already know exactly what is wrong
Then book the repair rather than the diagnostic. There is no reason to pay for a step you do not need, and the repair price already includes the checking.
IfIt is under manufacturer warranty
Go to them first and we will tell you so. A defect inside warranty should not cost you anything anywhere.
IfIt has been in water
That is a liquid damage assessment rather than a standard diagnostic, and it is a different piece of work.
IfYou want a written quote for insurance
Say so at the counter and we will do it that way from the start.
If you are not sure which of these you have, that is what the free diagnostic is for. It costs nothing and it is the step that stops people paying for the wrong repair.
What parts do we fit?
Premium aftermarket parts chosen against the console's own part number rather than its model name. You are told what is going in before you agree to it, and the 360-day warranty covers the part and the work.
If the manufacturer still sells the part, that option goes on the table with its price beside the aftermarket one. We do not call something original when it is not.
What the Free diagnostic includes
- A full inspection on the bench, free
- A written answer on what has failed
- A price before any work happens
- No fee if we cannot fix it
Nothing extra gets done and charged for without you saying yes to it. Where the diagnostic turns up a second fault, the work stops there and you hear the price before it goes any further.
A collection and return across Dublin can be added when you book. The repair price and the warranty are the same either way.
How we do it
From the counter to back in your hand.
Free diagnostic
Nothing is opened or ordered until we know what failed. There is no charge for this and no obligation to go ahead afterwards.
You approve the price
The price is confirmed to you before anything begins, and it does not move afterwards unless you agree to something else.
The repair is carried out
Done at our Drumcondra bench by the technicians who do this every day.
Bench testing
We test what we replaced and everything that sits beside it, because that is where a rushed repair shows up.
Back in your hands
Yours again, from the counter or by courier, with 360 days of cover on the part and the work.
Before it goes back
What we test every time.
A repair is not finished when the part is fitted. It is finished when the things around it have been checked.
Power, charge and battery health
The three things that explain most faults before anything is opened.
Display, touch and every sensor
End to end, because a fault in one often points at something else entirely.
Cameras, speakers and microphones
All of them, so nothing turns up as a surprise a week later.
Ports and buttons
Including the ones you did not mention, since damage rarely lands in only one place.
Will my data be safe?
Nothing about this repair requires reading what is on the device, and nobody here does.
Testing is a different matter. To prove a repair works we have to turn the device on and use it, which sometimes means asking for your passcode. Say no if you prefer and we will show you exactly which checks we cannot complete without it. Where you do give it, it is written on the paper docket and the docket is shredded. There is deliberately no field for a passcode in our system.
Take a backup before you come in. It is free, it takes two minutes on a device that still works, and it is the one thing nobody regrets having done.
Will it still survive a splash?
Treat the phone as no longer water resistant after any repair, including ours.
Apple's IP68 rating is measured on a brand new, factory sealed phone under controlled laboratory conditions. It is not a permanent property of the device. The seal degrades with age, heat and everyday knocks long before anybody opens it.
Opening a phone means cutting through that seal. We refit the display with fresh adhesive, which restores a physical seal and keeps ordinary splashes and rain out. What we will not do is tell you it is back to IP68, because we have no way to test that and neither does any independent shop in Ireland.
If your phone lives near water, say so when you book and we will talk you through what the adhesive does and does not cover.
The 360-day warranty
Every completed repair is covered for 360 days on the part and the workmanship. If the display we fitted fails, or the fitting was at fault, we put it right at no charge.
What it does not cover is a new accident. A phone dropped again after the repair, fresh physical damage, liquid damage, or a fault in a part we did not touch, all sit outside it. That is the same limit any honest repair warranty has.
No fix, no fee. The diagnostic is free, and if the repair does not happen you pay nothing.
Three ways to get it to us
- Walk in to Drumcondra4 Richmond Road, Dublin 3. No appointment. Mon to Sat 10:00 to 18:00, closed Sunday. Most phone screens and batteries done in 15 to 45 minutes while you wait.
- We collect and returnDoor to door across Dublin, Monday to Friday, usually 2 to 4 working days. The repair takes the same time; the courier is the difference.
- Send it in yourselfPost it to the shop with a tracked, insured service and a note with your number. We cannot cover a parcel in transit, and that is the honest trade-off for the route existing.
Same repair price and the same 360-day warranty on all three. The only thing that changes is how the device travels.
Another model
Free diagnostic for other Game Console models.
Asked all the time
Xbox Series X screen questions.
We quote it after a free diagnostic, because the price depends on what we find. No fix, no fee, so if we cannot repair it you pay nothing.
Usually while you wait. If the diagnostic turns up something else, or a part has to be ordered, we tell you before you commit rather than after.
No. The diagnostic is free, you get told what has failed and what it costs, and there is no fee if we cannot fix it.
Usually while you wait for the straightforward ones. An intermittent fault sometimes has to be left running for a few hours to catch it, and we will tell you at the counter if that is likely.
No. It is free, it is honest, and there is no fee if we cannot fix the device.
Usually the same day. Where a fault only shows itself under load we sometimes need to leave the device running, and we tell you that at the counter.
Then that is what we tell you, and you pay nothing. We would rather lose a repair than sell one that does not make sense.
iMEND is an independent repair service. Brand and model names are used only to describe the devices we repair. We are not affiliated with, endorsed by or an authorised service provider for any manufacturer.
Why bring it here
An independent workshop, not a kiosk.
We are a dedicated repair bench in Dublin 3. That means we take on work authorised channels turn away, and we tell you honestly when something is not worth fixing.
Diagnosed, not guessed
Every device is tested before we quote, so you are not paying for a part that was never the problem.
Parts that last
Genuine or OEM-grade components chosen for your model. We tell you which is going in before we start.
Your data stays yours
Hardware-only repairs. We never read, copy or move anything on your device.
No fix, no fee
If we cannot repair it, there is nothing to pay. No diagnostic fee, no handling charge.
Trusted in Dublin
Customer reviews
Excellent service pleasure to deal with this is my 3rd time purchasing a phone from them.
Excellent service, really clear explanation and itemised breakdown of the costs. Friendly and helpful staff. Highly recommend.
Excellent customer service regular customer Will highly recommend this Imend mobile phone shop Drumcondra branch.
The assistant came out to my car and advised on the best position of a mobile holder. Very pleasant and helpful.
Very help full guys, fixed my phone very quick, I would highly recommend
Best place to get phones fixed and to buy new phones , prices are the best part . Lot of random people sell phones online but this shop is the cheapest and most reliable. Highly recommend
Trusted in Dublin
4,017+ five-star reviews.
Over a decade in Drumcondra. 10,000+ repairs.
Get your Xbox Series X screen fixed today.
Walk in to Drumcondra without an appointment, or book online and we will have the part ready.
Book a repair 24/7 · No fix, no fee · 360-day warranty · Free diagnostic